Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees.
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees.
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The Transformation & Acceleration Lead will drive the enterprise priorities across the organisation, acting as a catalyst for organisational change and steward of transformation excellence. The role strengthens management systems, accelerates strategic initiatives, and institutionalizes a culture of continuous improvement, innovation, quality, and operational excellence.

Role Accountability

A. Enterprise Alignment & Business Excellence

1. Build and lead the Business Excellence/Transformation function to enable execution of the organizational strategic vision across the organization.
2. Cascade organizational priorities to functional teams, ensuring delivery within defined timelines and expected standards.

B. Program Leadership & Transformation Delivery

1. Lead and manage end-to-end delivery of board-level programs, enterprise transformation initiatives, and BAU improvement mandates.
2. Conduct structured monthly reviews (PPRC, PSC, Productivity Review, etc.) to assess existing processes, identify improvement opportunities, and design solutions through benchmarking, analytics, and cross-functional collaboration.
3. Drive diagnostics and opportunity assessment through analytics, industry insights, and cost-benefit analysis; build business cases for internal and Board approvals.
4. Lead structured program execution through robust project management (BRDs, cost-benefit estimation, stakeholder management) and governance bodies (Steering Committees, TPNC, ITGC, ITSC).

C. Quality Function Leadership (Lean Six Sigma & Continuous Improvement)

Lead the Quality function, responsible for designing, governing, and executing functional improvement projects using Lean Six Sigma methodology (Green Belt/Black Belt level).

1. Drive defect reduction, process optimisation, waste elimination, and productivity enhancement across key business functions.
2. Establish a standardised Quality Management Framework, including DMAIC-based project execution, tollgate governance, quality metrics, and benefit realisation.
3. Build Lean Six Sigma capability across the organisation through structured training, coaching, and certification pathways.
4. Ensure quality-driven insights feed into transformation, policy changes, customer experience improvements, and process re-engineering initiatives.

D. Financial Governance & Value Realisation

1. Oversee end-to-end budgeting across initiatives, ensuring optimal resource allocation.
2. Drive benefit sign-off from stakeholders and manage three-year value tracking and reporting to senior leadership and the Board.
3. Prepare quarterly updates, internal briefing notes, and Board-level documents.

E. Capability Enablement & Handover Management

Ensure smooth transition of completed initiatives to business owners through structured handover, documentation, and knowledge transfer.

F. Innovation, Ideation & Strategy Committees

1. Drive enterprise-wide innovation programs, digitize ideation workflows, and improve turnaround time for internal customer delight.
2. Own governance and coordination for key management committees such as PPRC, PSC, and Ideation Committee.

G. Audit & Risk Management

Lead preparation for internal audits, CAG, RBI and other regulatory audits, ensuring timely resolution of audit observations.

H. Business Intelligence & Reporting Automation

Build automated dashboards, reports, and repositories to strengthen business intelligence and support data-driven decision making.

Measures of Success

1. Business-approved cost savings
2. On-time delivery of transformation, quality, and innovation interventions
3. Compliance with Board-approved committee charters
4. Effective enterprise strategy execution
5. Adoption and scale-up of Lean Six Sigma, ideation, and innovation practices

Technical Skills / Experience

1. Strong analytical and data interpretation capabilities
2. Ability to synthesize insights from large data volumes and present compelling narratives
3. Exposure to the BFSI landscape and regulatory environment
4. Experience in cross-functional stakeholder management, project leadership, and business case development
5. Experience in Lean Six Sigma (Green Belt/Black Belt) preferred
6. Team leadership and collaboration skills

Qualification

Masters in Business Administration in any relevant discipline. Experience in Lean Six Sigma (Green Belt/Black Belt) preferred.

Preferred Industry

BFSI/Consulting