Job Description

Job Purpose:

• Manage end-to-end view of payment cards from customer onboarding to fulfilment to activation and ongoing engagement.

• Work with respective Business owners to develop and launch segment specific card products

• Work with internal product stakeholders to implement integrated user journeys

• Build view of customer onboarding, engagement & spends w.r.t. P&L and strategic commitments

• Manage fraud and operational risk for card products

• Engage with tech partners, vendors, payment schemes, regulator and internal stakeholders to ensure continuous innovation and increased efficiency

Key Result Areas:

Own the end-to-end card onboarding and management journey including fulfillment, activation and engagement

• Partner with stakeholders including operations, compliance, payment schemes, third party vendors etc. to launch card products for Pakistan Digital Bank

• Identify opportunities across the customer journey to optimize and increase efficiency.

• Drive data quality and ensure accurate information is being captured in analytics and reporting

• Review portfolio to identify journey issues

Knowledge, Skills & Experience:

• Degree in IT or Business or related field with 4-5 years experience

• Experience in in banking / financial industry with focus on Payment cards product development, strategy, design, implementation etc.