We are looking for a high-energy, battle-tested SVP of Operations to lead the charge in scaling our fitness empire. You aren't just managing gyms; you are orchestrating an elite member experience across [Number] locations while ensuring our bottom line is as lean and powerful as our top athletes.
As the SVP of Operations, you will own the operational strategy, P&L performance, and leadership development for our entire portfolio. You are a master of systems, a mentor to regional leaders, and a visionary who can turn "gym floor challenges" into "scalable solutions."
Strategic Leadership: Develop and execute the annual operational roadmap to drive membership growth, retention, and ancillary revenue (PT, retail, juice bars).
Operational Excellence: Standardize "The [Company Name] Way." Ensure every club meets gold-standard benchmarks for cleanliness, equipment maintenance, and brand consistency.
Financial Stewardship: Own the operational P&L. You’ll be responsible for budgeting, labor cost management, and capital expenditure (CapEx) planning for facility upgrades.
Team Performance: Oversee a hierarchy of Regional and Area Managers. You are responsible for building a high-performance culture that attracts and retains top-tier fitness talent.
Member Experience: Monitor Net Promoter Scores (NPS) and member feedback loops to relentlessly improve the "front-to-back" gym experience.
Scaling & Growth: Partner with the Real Estate and Development teams to oversee the operational launch of new sites (de-risking the "Grand Opening" phase).
The Strategist: You see the big picture but can spot a broken towel-service process from a mile away.
The Coach: You believe in "leadership by walking around." You inspire your team to hit targets they didn't think were possible.
The Analyst: You make decisions based on data, not just "gut feelings." You understand $LTV$, $CAC$, and $EBITDA$ like the back of your hand.
The Culture Carrier: You live and breathe fitness. You understand that our product isn't just weights and cardio—it’s transformation.
Experience: 10+ years of progressive leadership experience in multi-unit operations (Fitness, Hospitality, or Retail preferred).
Scale: Proven track record of managing at least [Number] units or a [Dollar Amount] revenue portfolio.
Education: Bachelor’s degree in Business, Sports Management, or a related field; MBA is a significant plus.
Tech Savvy: Familiarity with club management software (e.g., ABC Fitness, Mindbody), CRM tools, and advanced financial reporting.
Leap Brands is a recruiting firm focused on helping companies grow through people and strategy. We connect top talent with leading organizations across the franchise, restaurant, healthcare, and professional services industries. By combining expert recruiting with creative marketing, we help brands scale faster, build stronger teams, and stand out in competitive markets.
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