At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role Client Operations Manager to join our Global Collateral Operations team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
Client delivery excellence — Ensures high-quality, timely, and consistent service delivery that meets client needs and strengthens trust.
People leadership and team development — Builds an engaged, high-performing team through coaching, talent development, feedback, and succession planning.
Operational effectiveness — Drives efficiency, scalability, and continuous improvement across processes, controls, and workflows.
Risk and control oversight — Maintains a strong control environment, promotes accountability, and ensures adherence to regulatory and policy requirements.
Strategic execution — Translates business priorities into clear team objectives, plans, and measurable outcomes.
Cross-functional collaboration — Partners effectively across functions, regions, and stakeholders to solve problems and deliver shared goals.
Change leadership — Leads teams through transformation, innovation, and evolving business needs with clarity and resilience.
Culture and inclusion — Fosters an inclusive, accountable, and collaborative environment aligned with BNY’s principles and values.
To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience.
Extensive work experience preferred.
Strong AI and digital tools capability; light coding experience is a plus
Strong knowledge of collateral management processes, including margining, dispute resolution, settlements, substitutions, and exposure monitoring.
Solid understanding of financial products, market infrastructure, and the operational lifecycle supporting collateral activity.
Proven ability to lead teams, develop talent, and build a high-performing, accountable, and collaborative culture.
Strong risk and control mindset, with experience ensuring regulatory compliance and maintaining a robust operational environment.
Demonstrated client focus, with the ability to manage relationships, resolve escalations, and enhance service delivery.
Ability to drive process improvement, operational efficiency, and change initiatives across a global model.
Effective stakeholder management skills, with the ability to collaborate across Operations, Product, Technology, Risk, and Client Services.
Strong analytical, problem-solving, and communication skills, with the ability to make informed decisions and influence outcomes.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For more than 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
Follow BNY on Instagram & X: @BNYglobal
