Job Description

World Class Medicine.
Purpose-Driven Partnership.

Veritas Veterinary Partners offer exciting career opportunities in state-of-the-art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board-certified specialists, create a collaborative environment where you can work alongside like-minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high-quality setting.

At Veritas Veterinary Partners, our mission is to build a network of trust and opportunity for veterinary professionals nationwide. We specialize in supporting Specialty and Emergency care hospitals, aligning with your unique goals and medical standards. Veritas, founded by Thomas Scavelli, DVM, DACVS, is dedicated to recruiting top-tier talent and fostering collaboration within our community. With a focus on exceptional care, we bring together highly trained veterinarians, technicians, and teammates committed to our patients’ well-being.

We believe in Truth in Medicine and Trust in Partnerships, ensuring we always provide the highest standard of care. Come join us and make a meaningful impact on the community you serve.

​The Lead Client Service Representative is a senior CSR who helps keep front desk operations running smoothly, particularly during times when front desk management is not physically present. This role leads by example, supports teammates in real time, and helps maintain professionalism, efficiency, and a positive client experience in a high-acuity medical environment. Leadership in this role is based on presence, communication, and collaboration, with management providing ongoing oversight and support.

Schedule: Tuesday - Saturday, 7am - 3:30pm (Some holidays are required)

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Key Responsibilities

• Provide on-shift guidance and support to the CSR team to maintain focus, professionalism, and workflow
• Assist with client check-in/check-out, appointment scheduling, phone coverage, and payment processing/posting
• Serve as a point of contact for routine client concerns and escalate issues appropriately
• Support onboarding and training of new CSRs alongside leadership
• Lead brief morning huddles to align daily priorities
• Coordinate basic coverage needs for callouts and scheduled PTO
• Complete assigned callbacks for discharged cases
• Monitor and respond to messages in a timely manner
• Complete simple administrative tasks
• Other duties as assigned
• Perform mid-day reviews of payment postings to ensure accuracy

About You

• Veterinary client service experience is strongly preferred; candidates with experience in fast-paced medical, emergency, or specialty healthcare environments (human or veterinary) will also be considered
• Previous lead, senior, or shift-lead experience is preferred but not required; demonstrated ability to support and guide peers is essential
• Minimum of 1 year of client-facing experience in a medical or high-volume service setting
• Comfortable supporting clients during emotionally charged situations
• Confident providing peer-level guidance
• Calm, organized, and professional under pressure
• Reliable, detail-oriented, and able to model positive behavior for teammates

Schedule: Tuesday - Saturday, 7am - 3:30pm (Some holidays are required)

Compensation: $23/hour+, based on experience

GSVS is proud to offer the following benefits:

• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan – 401K with employer match
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care

Garden State Veterinary Specialists is located at 246 Industrial Way, Eatontown, NJ 07724 ​.

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.

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