Job Description

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence

The Role

The Senior Vendor Partner Operations Specialist supports the operational performance, quality, safety, and effectiveness of Vendor Partner Field Operations. This role serves as a key liaison between internal Field Operations teams and Vendor Partner organizations, helping ensure consistent execution of company standards, operational processes, and customer commitments. The position provides coaching and support to Vendor Partner Field Supervisors, identifies performance improvement opportunities, and collaborates with internal and external stakeholders to drive operational excellence across assigned markets.

Work Location – CO,Colorado Springs, CO, Denver, CO, Englewood, CO, Fort Collins

The Main Responsibilities

• Ensure Vendor Partner Field Teams consistently comply with operational processes, safety requirements, quality standards, and performance expectations.
• Coach and support Vendor Partner Field Supervisors during onboarding and ongoing operations to promote consistent execution and results.
• Monitor field performance metrics, identify gaps, and support corrective actions to improve operational effectiveness.
• Partner with internal Field Operations leaders and Vendor Partners to resolve operational issues and drive continuous improvement initiatives.
• Build strong working relationships that foster accountability, operational excellence, and positive customer outcomes.

What We Look for in a Candidate

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We’re looking for top-tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

Main Requirements

• Knowledge of field operations, telecommunications, construction, service delivery, or contractor management environments.
• Strong coaching, relationship-building, and communication skills.
• Ability to analyze operational performance metrics and identify improvement opportunities.
• Effective problem-solving and decision-making skills.
• Ability to influence and drive results through collaboration rather than direct authority.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office applications, including Excel and reporting tools.

Education & Experience

• Bachelor’s degree in business, Operations Management, Telecommunications, Construction Management, or a related field, or equivalent experience.
• 3-5 years of experience in field operations, vendor partner management, workforce operations, service delivery, or a related operational environment.
• Experience working with contractor or vendor partner organizations preferred.
• Telecommunications, broadband, construction, or field services experience preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Location Based Pay Ranges:

$90,200- $135,300

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodation for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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