Job Description

With over 25 years’ experience, plus the same enormous passion and ambition we had on day-one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus.

Senior Vendor Managers in the International Key Accounts department are responsible for managing topline performance, customer experience and ultimately, profitability for their assigned vendors. They facilitate all interactions with the vendors, managing the assortment to deliver profitable growth including creating new items and identifying underperforming SKUs to delist, negotiating contracts and terms, managing promotional activities, and resolving operational issues (e.g., inbound logistics, in-stock, payments). Vendor Managers focus on creating scale and identifying competition and external trends for their vendors and categories.

Your Tasks:

• Manage day-to-day operations and interactions with suppliers and internal stakeholders, including Co-Marketing, Central Marketing & Campaigns, Replenishment, Pricing, and Shop Operations & Country Sales teams
• Drive strategic negotiations to deliver top- and bottom-line category growth for vendors and categories, supporting the Team Lead with Annual Talks and negotiating promotional opportunities throughout the year
• Create growth opportunities through market, competitor, and range analysis; review promotion results and adjust course of action as needed
• Identify vendor performance issues and act as escalation point to resolve conflicts between internal teams and vendors
• Audit key metrics and evaluate products and services to drive quality of customer experience across multiple vendors and categories
• Work cross-functionally to implement scalable solutions addressing customer pain points and deliver the Annual Plan
• Lead cross-functional projects as Subject Matter Expert, engaging appropriate stakeholders and holding colleagues accountable for delivery
• Actively seek feedback, demonstrate self-awareness, and identify areas for personal development and growth

Qualifications

• Graduate degree in business-related discipline
• At least 10 years of relevant work experience in Category Management, Vendor Management or Purchasing, ideally in retailing or the pet industry; e-Commerce experience advantageous
• Proven vendor management and negotiation experience with strong influencing and stakeholder engagement abilities
• Experience managing complex projects with analytical and strategic thinking; ability to structure information and develop solutions
• Demonstrated ability to understand customer needs and market requirements to enhance customer experience
• Resilient, proactive professional comfortable in fast-paced, high-energy environments with willingness to exceed expectations
• Fluency in English essential; additional languages advantageous

Additional Information

Headquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too.

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts

At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.

#LI-Hybrid

✈️ 28 vacation days and days off on 24th and 31st of December

🏋️ Corporate rates at a local gym chain (Body & Soul)

📱 Company mobile phone for work and personal use

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.