Job Description

About Sutherland:

Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client’s engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations.

Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advanced analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company.

We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK.

Senior UX/UI Designer

Location: Flexible / Hybrid / Remote
Department: Product & Design
Reports to: Design Director / Head of Product Design

The Senior UX/UI Designer leads complex design initiatives and plays a strategic role in shaping product experiences. This role owns design decisions end to end, mentors junior designers, and influences product direction through strong user advocacy, design leadership, and systems thinking.

Key Responsibilities

• Lead the design of complex, multi-surface user experiences from concept to execution
• Drive experience strategy, balancing user needs, business goals, and technical constraints
• Partner deeply with Product, Engineering, and Leadership to define product vision and roadmap
• Plan and apply user research and usability evaluation to inform design decisions
• Own and evolve design systems, patterns, and experience frameworks
• Mentor and provide feedback to UX/UI Designers, raising design quality across the team
• Influence stakeholders through clear storytelling, data, and design rationale
• Identify opportunities to improve design processes, workflows, and cross-team collaboration

Qualifications

Required Qualifications

• 6–10+ years of experience in UX, UI, or Product Design
• Strong portfolio demonstrating end-to-end ownership, strategic thinking, and impact
• Expert proficiency in modern design and prototyping tools (e.g., Figma)
• Deep understanding of interaction design, visual design systems, accessibility, and usability
• Proven experience influencing product decisions and working with senior stakeholders
• Experience designing enterprise, SaaS, or complex digital products preferred

Key Skills & Competencies

• Design leadership and mentorship
• Strategic thinking and product influence
• Systems thinking and scalability
• Stakeholder communication
• User advocacy and data-informed decision making

Additional Information

All your information will be kept confidential according to EEO guidelines.