Job Description

Senior UX Researcher – Contract (outside IR35)

We need a Contractor to join us as a UX Researcher to support a global strategic project with a focus on mixed quantitative and qualitative research methods, particularly strong quantitative skills.

Here's the experience we expect you to possess:

-6+ years of user research experience with direct, hands-on experience in both qualitative and quantitative methods

-Demonstrated experience in designing and leading large-scale quantitative surveys across large samples

-Hands-on experience with information architecture methods, including tree testing and card sorting

-Strong experience with moderated and unmoderated usability testing in an Agile delivery environment

-Deep familiarity with UX metrics and benchmarking, including SUS, task completion rate, SEQ and related usability and performance measures

-Ability to synthesise quantitative and qualitative findings into clear, actionable insights that information product and design decisions at scale

Nice to have:

-Experience with platforms like UserZoom, Maze or Optimal Workshop

-Familiarity with advanced quantitative analysis or a strong background in statistics

-Knowledge of product market fit, KANO, or other feature prioritisation methods or frameworks

Here's what you’ll be doing:

Hands-on UX Research Projects (70% Capacity)

-Lead independent, end-to-end foundational research projects with a strong focus on quantitative surveys

-Design and run research studies to support feature prioritisation frameworks across multiple markets

-Support additional strategic, foundational projects as the program(s) evolve

-Conduct information architecture research across multiple markets and moderated and unmoderated design testing across design and delivery teams

-Synthesise and develop a recommendations framework to inform global product owners on research findings to support product decisions

Research Process and Standards (20% Capacity)

-Contribute to and help evolve the global research playbook, establishing standards, templates, best practices for high-quality research

-Partner with designers to support and enable design-led research, providing guidance on methods, study design and interpretation of results

-Ensure alignment with UX metrics, frameworks, and organisational standards

Research Operations (10% Capacity)

-Support the development of a research repository and UX research backlog

-Ensure research tools are being used within budget constraints