Job Description

 OVERVIEW

We’re looking for a Senior UX Researcher to join the team at one of our banking clients. In this role, you’ll lead research that shapes the current and future customer banking experience, finding opportunities to improve and optimize how customers bank digitally.

This is a true mixed-methods role, so you’ll need strong foundations in both quantitative and qualitative research. You’ll take product questions and turn them into clear hypotheses, success metrics, well-designed studies, and insights the team can act on. If you thrive in a fast-moving environment, enjoy learning new research methods, and care about rigorous, high-quality work that influences real decisions, we’d love to hear from you.

12 month, hybrid contract

Pay rates:

T4$50-$54 hourly

IC $60-$62 hourly

RESPONSIBILITIES

• Own studies from discovery to delivery: framing research questions, defining hypotheses, selecting methods, identifying measures, analyzing results, and sharing recommendations.
• Conduct empirical research using methods from quantitative social science, statistics, econometrics, and related fields to understand user behavior and uncover meaningful patterns in large data sets.
• Serve as a thought leader in research, applying a range of approaches (mainly quantitative, with mixed methods as well).
• Use storytelling to bring findings to life and advocate for the user in product decisions and strategic planning, connecting insights to strategy, growth, and revenue.
• Partner closely with product, design, and development teams on a review, build, test, learn approach, so evidence informs decisions across the product lifecycle and drives an impactful research roadmap.

QUALIFICATIONS

Required

• Bachelor’s degree and 7+ years of experience in user experience, applied research, and/or product research and development, with a track record of leading user research projects that delivered measurable impact.

Preferred

• Deep expertise in end-to-end mixed-methods research, including moderated and unmoderated studies, recruitment, synthesis, conjoint, MaxDiff, generative and evaluative research, segmentation, and IDIs.
• Experience prioritizing and running research in fast-paced environments, balancing speed with precision, and comfort taking initiative when things are ambiguous.
• Ability to map complex user journeys and digital experiences, including behind-the-scenes systems, and pinpoint where experiences break down or can be improved.
• Confident communicator who can hold their own with stakeholders at every level, in writing and in person.
• Strategic relationship builder who aligns business goals, customer needs, and stakeholder interests to drive executive-level initiatives.
• Ongoing development of AI skills (e.g., prompt and context engineering, agent orchestration) and a habit of staying current with emerging AI tools.
• Experience applying responsible, ethical AI practices such as risk assessment, bias mitigation, and quality and accuracy reviews.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.