Sr. User Experience Researcher
Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies, and communities globally. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. Our customers range from small entrepreneurs to large corporations and government clients across the globe. They are under a lot of pressure to ensure the products and services theypurchasemeet their business needs and are confident in knowing how to use them.
As aSenior UX Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. You will be embedded within a core product area, developing subject matterexpertisewhile delivering research that directly informs product strategy and design decisions. The research activities you lead will help the team develop a deeper understanding of the users we serve. You will help the team act on user insights to empower our customers and play a critical role in the measurement lifecycle, helping guide the team to address our customers' biggest pain points as theyaccomplishtheir jobs to be done.
About the Role :
In this role as Senior UXResearcher, you will:
Determineand recommend the most efficient and effective user-centered research approaches — qualitative and quantitative — to solve for business needs, meet agreed-uponobjectives, and guide business areas through theappropriate UXprocess
Lead exploratory and generative research studies, including discovery research that frames the problem space,identifiesuser needs, and gathers enough evidence and initial direction to define what to do next
Plan, design, and execute tactical research initiatives such as usability testing and concept testing, using both moderated and unmoderated methodologies (e.g.,facilitatedsessions, surveys, click tests)
Monitor UX project execution, includingestablishingand tracking relevant UX project metrics and UX product scorecards
Developfoundational UX research artifacts such asuser journeys, behavioural archetypes, heuristic guidelines, etc.
Synthesize qualitative and quantitative data to help drive product and design decisions
Work collaboratively with UX designers, content writers, product teams, development teams, and other stakeholders as part of an agile software development process
Support, partner with, and influence multi-disciplinary teams — including leadership across product and other business areas — to execute UX projects
Leverage generative AI tools to accelerate and enhance research workflows and processes
Be a self-starter — take initiative and drive projects from beginning to end with a high degree of independence
Take ownership of self-development; stay current with emerging research techniques, tools, and AI-driven practices in the field of UX
Mentor andassistUX Researchers as needed
Be a dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs
About You :
You are a fit for the role of SeniorUXResearcher if you have:
AMaster'sdegree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or a related discipline — or equivalent industry experience
5+ years of UX research experience; candidates with aBachelor'sdegree and strong demonstrated industry experience will also be considered
Experience in UX research on B2B SaaS solutions
Experience conducting both exploratory/generative and tactical research, including usability testing and concept testing across moderated and unmoderated formats
Experience conducting qualitative and quantitative research throughout an agile development process
Strong analytical and problem-solving skills, with comfort planning, prioritizing, conducting, analyzing, and communicating research across a variety of contexts and stakeholder levels — including senior leadership
Excellent verbal and written communication skills, with the ability to build compelling research narratives and communicate insights effectively to cross-functional teams and leadership
A curious, hands-on approach toleveraginggenerative AI tools to accelerate UX research workflows (applied experience is a strong asset)
The ability tooperateindependently with minimal administrative overhead, whileremainingcommunicative and collaborative with your manager and key stakeholders
Experience with data analytics to inform UX research direction (nice-to-have)
A portfolio is a nice-to-have; all candidates will be expected to walk through at least one strong past project during the interview process
Locations
Toronto, ON (preferred)
Minneapolis, MN | Ann Arbor, MI (considered)
This role is hybrid. Candidates must be able to commute to their local office on a regular basis. Remote-only arrangements will not be considered for this position.
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Replacement: This position is open due to an existing vacancy to support our evolving business needs.
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.
For Ontario, Canada, the base compensation range for this role is $105,000 CAD - $155,000 CAD.
Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com
Thomson Reuters (TSX/NDAQ: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
For more information on Thomson Reuters, visit tr.com and for the latest world news, reuters.com.
