Job Description

The Microsoft Enterprise Commerce Studio is looking for a passionate and self-motivated UX researcher to help shape the future of intelligence-driven experience across the Microsoft Commerce ecosystem.    

As the Enterprise Commerce team, we are responsible for delivering a state of art & AI led commerce platform to our customers, partners, sellers and support teams across all enterprise business transactions. Every individual who is a part of this journey has an opportunity to innovate, influence, transform, inspire and grow within our organization

You will join a diverse and enthusiastic UX design and research team that believes work should be both challenging and fun.  We’re looking for someone who wants to learn, grow, and embody new ways of working. If you embrace growth mindset, have boldly embraced an AI fueled way of working, have a track record of delivering results, and you light up collaborating with other researchers, designers, product managers, engineers and AI agents, then this is a great team to join.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

As a UX researcher on our team, you will be responsible for collaborating closely with an interdisciplinary team of researchers, designers, product managers and engineers to drive user feedback and research findings into future iterations of the product. You will also have a role in mentoring junior team members and building relationship with business and engineering stakeholders to influence product roadmap

In this role you will be expected to employ a wide range of research methodologies including moderated and unmoderated usability studies, interviews, surveys, competitive benchmarks, A/B testing, ethnographic field research, participatory designs, user modeling, etc.  You will also have an opportunity to innovate methods, and practices around AI and AI/Human interactions that contribute to our UX community. Ultimately, we’re looking for someone to help actively evolve the discipline while influencing the product teams to make impactful, data-driven decisions and who can:  

• Deeply understand the needs, behaviors and scenarios associated with Microsoft Enterprise products in context of the evolving AI landscape
• Architect eval studies and learn from usage signals to drive continuous improvement
• Have a strong sense of human-centered design and how to apply it in practice.   
• Build and execute research plan(s) that provide deep customer insights needed to impact our roadmap.   
• Communicate the research findings and recommendations to the product team.   
• Collaborate with design, research, program management, and engineering teams to deliver valuable end-to-end user experiences across multiple screens and input modalities.   
• Drive insights effectively through the software development process, partnering with stakeholders and other disciplines.   
• Nurture deep relationships with end users, manage panels and some level of research operations
• Embody growth mindset, drive for excellence and ownership while creating opportunities to drive significant product impact
• A research portfolio with at least one AI case study is required to qualify for this role.

If the above sounds like you, we can’t wait to talk to you!

Qualifications

Preferred Qualification

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences or related field AND 6+ years UX Research experience OR
• Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences,related field AND 5+ years User Experience Research experience OR
• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience.
• OR Equivalent experience.

Required Skillsets :

• Exposure to foundational and evaluative research for enterprise AI products is highly desired
• Theoretical and practical knowledge of qualitative and quantitative methodologies, including a demonstrated understanding of the strengths, tradeoffs and application of different methods (e.g., interviewing, ethnography, surveys, co-design, concept-testing, etc.) across the product cycle.  Hands on experience of design research for AI led experiences, assessing behavioral aspects of Human-AI experiences and eval design for AI agents

• Knowledge in distilling research into actionable narratives through creative and compelling frameworks and using engaging storytelling with cross-functional partners to drive impact. 
• Experience with scoping, planning, and executing research including: 
• Identifying opportunities for product development based on user needs. 
• Working across multiple research projects simultaneously. 
• Project management, organization, and planning skills with attention to detail. 
• Establishing and building cross-discipline relationships to maximize impact. 
• Experience using one or more of the following relevant research tools, such as Usertesting.com, Dscout, UserZoom, Qualtrics, R, SPSS, or similar. 
• Agile and creative, thriving in a fast-paced environment.   Self-starting abilities with natural ability to identify what’s next.   
• Track record of collaborating across multiple disciplines (design, engineering, data science) to drive change into products.   
• Knowledge of- and familiarity with product/market research. 
• Demonstrated experience to mentor and lead, without a managerial designation

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.