Job Description

We’re expanding the UX function at Keylane and are looking for a Senior UX Researcher to deepen our understanding of customers, users, and product ecosystems. You’ll shape how we uncover insights, validate direction, and inform product decisions across our portfolio. This role is key to ensuring we build solutions that are not only functional, but usable, valuable, and aligned with real user needs.

Key about your role

The Senior UX Researcher will be responsible for elevating our understanding of users and customer needs across Keylane’s products. This role will design and scale research practices, partner deeply with Product and UX Design, and build the insights foundation that informs product strategy, prioritization, and experience quality. You will be reporting to the Head of UX.

Key about your responsibilities

• Lead generative and evaluative research projects across product teams.

• Build and maintain research ops: repositories, templates, and taxonomies.

• Translate insights into artifacts that influence product strategy and roadmaps.

• Support usability and accessibility improvements across product experiences.

• Combine qualitative insight with product data and market understanding.

• Guide product teams in problem framing and continuous discovery practices.

• Mentor designers and PMs on research techniques and evidence-based decision making.

• Drive a user-centric culture by socializing findings in compelling, strategic ways.

Requirements

• Proven experience as a UX Researcher or similar role in product environments.

• Strong command of research methodologies across the product lifecycle.

• Skilled in stakeholder alignment, storytelling, and strategic influence.

• Confident working autonomously and managing multiple research streams.

• Comfortable using qualitative and quantitative insights to drive decisions.

• Deep empathy for users and passion for improving complex workflows and systems.

Is this something for you? Or would you like to brainstorm?
Even if you may not (yet) see yourself in this role, we warmly invite you to enter into the conversation.

Benefits

• Starting with a monthly gross salary for a senior candidate between [XX] based on 40 hours per week;

• 8% holiday allowance of your total gross salary;
• A profit share;
• A pension scheme, with the option to save extra;
• Travel reimbursement: Receive a mileage allowance of €0.23 per km or an NS Business Card, which can also be used for personal travel;
• 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like;
• Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month);
• For this position, working fully remote is a possibility, we do ask you to come into the office once every 4-5 weeks;
• The possibility of working remotely from abroad for up to 2 months per year;
• The possibility to lease a bike through our bike leasing program;
• A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract;
• The opportunity to develop yourself at our Academy through courses and training, both professionally and personally;
• A comprehensive vitality offer to help you stay healthy. Read more here;
• An active and fun community of ‘Keylaners’. We also have after work drinks at our in-house pub every Thursday.