Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 6 years of program management experience within design or UX organizations.
  
• Experience with UX related projects and UX design, user research, or user centered development tools and methodologies.

Preferred qualifications:

• Experience analyzing data and leveraging insights to drive strategy.
• Experience managing risks (e.g. operational, product, team health).
• Experience in AI-powered products or complex system design environments.
• Experience collaborating with Engineering/PM stakeholders and understanding user issues faced by different user groups.
• Experience partnering with UXR to inform research studies and amplify insights.
• Excellent communication, presentation, and investigative skills; ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.

About the job

At Google, we "Focus on the user and all else will follow." UX Programs & Operations drives projects by increasing communication, streamlining the UX design process, and fostering a culture of user-centered development. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to create industry-leading products based on user insights.

As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define milestones, assess risks, create actionable insights, and ensure deadlines are met. You will harmonize the work of various UX disciplines and cross-functional partners to drive team objectives and create innovative experiences.

Our team acts as the bridge connecting Engineering, Product, and UX directly to developers and enterprise customers. Rather than imposing bureaucracy, you will use lightweight, people-first facilitation to turn customer insights into rapid, collaborative product action. This is a rare opportunity to operate at the edge of enterprise AI, turning operational ambiguity into clear, scalable, and human-centric systems.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $159,000-$231,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google

Responsibilities

• Partner with UXR leadership to manage third-party research and recruitment vendors, oversee project scopes, track operational budgets, and ensure external partners adhere to strict timelines and quality standards.
  
• Design, document, and scale robust, repeatable UXR intake and execution workflows that lower the barrier to entry for cross-functional partners.
  
• Act as the operational bridge managing cross-functional UXR requests, aligning UX/Product/Engineering partners, and managing project expectations and timelines.
  
• Optimize the end-to-end research lifecycle from scoping to delivery while managing UXR infrastructure, tools, licensing, and compliance frameworks.