Job Description

Location: Alderley Edge/Glasgow

Working style: Hybrid 50% home/office based

Closing date: 7th August 2026

This is a genuinely exciting time to join the Design Ops Team at Royal London as we accelerate our digital experience transformation and reimagine our digital services.

As a Senior UX Designer, you'll join a talented team within our Digital Office, working alongside passionate colleagues dedicated to creating exceptional experiences and helping customers achieve the best possible outcomes.

Using a broad range of UX skills, you'll shape customer-centred experiences from discovery through to delivery, collaborating with cross-functional teams to solve complex problems and drive meaningful improvements across our digital services.

About the role

You'll play a key role in shaping the future of Royal London's digital experiences, leading user-centred design activities and working closely with stakeholders, product teams and delivery partners to solve complex customer problems. Alongside delivering high-quality experiences, you'll help strengthen the wider design practice by championing UX excellence, sharing knowledge and driving consistency across our digital products and services.

About you

• Extensive understanding of usability, research methodologies, design best practices and complex interaction design.
• Expert in responsive and adaptive web design with mobile first thinking.
• Excellent understanding of accessibility standards.
• Excellent understanding of user-centred design.
• Experience conducting moderated or unmoderated user research.
• Extensive practical experience of rapid prototyping / wire-framing using industry tools.
• Pro-active and results orientated.
• Confident engaging and influencing stakeholders.
• Comfortable being vocal and challenging opinions with data backed evidence.
• Ability to multi-task and learn quickly.
• Energetic team player with the ability to manage own workload effectively.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.