Job Description

Senior UX Designer

Department: Product

Employment Type: Full Time

Location: Portugal

Reporting To: Marina Pavlova

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREATPEOPLE and create SUCCESSTOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

Are you ready to make your mark?

About the Role
As a Senior UX/UI Designer at Intermedia, you will own meaningful product features end to end and influence UX and UI quality across a mature B2B SaaS platform. This is mainly a hands-on Individual Contributor role focused on product impact, visual excellence, and strong collaboration with Product and Engineering.

Key Responsibilities

Own end-to-end design of medium-complexity product features from problem discovery to final delivery
Translate user and business needs into clear, scalable UX/UI solutions
Create user flows, mockups, visually polished UI, and interactive prototypes
Plan and conduct user research and usability testing to validate design quality and decisions
Contribute to and evolve shared design systems and UX standards across products
Partner closely with product managers and engineering to ensure smooth delivery and high UI implementation quality
Continuously improve UX using qualitative and quantitative insights

Requirements

Strong expertise in UX/UI, usability, and human-centered design principles
Strong visual design skills, with the ability to create clear, consistent, and visually appealing product UI
Practical knowledge of AI technologies, best practices and patterns
Skills in AI-assisted tools to improve design quality, speed, and decision-making
Ability to independently solve complex product problems with clear design rationale
Experience working in cross-functional Agile/Scrum teams (B2B/SaaS preferred)
Strong communication and teamwork skills; well-organized, and comfortable owning work end to end
Proactive approach to work
English level: Upper-Intermediate or higher

Nice to Have

Experience designing data-heavy interfaces, including dashboards, charts, and graphs
Data-driven design using product analytics tools (e.g., Pendo)
Understanding of accessibility and inclusive design standards
Familiarity with desktop and enterprise UI guidelines
Understanding of UCaaS/CCaaS product domain
Basic knowledge of HTML/CSS

Portfolio Expectations

Portfolio demonstrating strong visual UI skills, including hierarchy, clarity, and attention to detail
Examples of end-to-end product design work, from problem definition to final outcome
At least one case involving complex or data-rich interfaces
Clear explanation of design decisions, trade-offs, and impact — not just final screens
Evidence of collaboration with Product and Engineering and iteration based on feedback

We value real product work over concept visuals — thoughtful decisions, constraints, and outcomes matter.

About Intermedia Intelligent Communications

Intermedia is the cloud communications company that helps over 150,000 businesses connect better, from wherever, through our AI-powered platform that includes voice, video conferencing, chat, SMS, contact center, business email and productivity, file sharing and backup, security, archiving, and more. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of intelligent communications and collaboration solutions, including our flagship product, Intermedia Unite®, all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and certified by J.D. Power for excellence in technical support eight times, Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience.

As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models.

Recent Awards:

• J.D. Power Certified Assisted Technical Support Program – 2024, 2023, 2021, 2020, 2019, 2018, 2017, 2016

• PCMag Editor’s Choice – Intermedia Unite

• US News & World Report - Best Business Phone System - Intermedia Unite

• CRN - 5-Star Partner Program - 2025, 2024, 2023, 2022

• CRN’s Cloud Computing Product of the Year - 2024, 2023, 2022, 2021 – Intermedia Unite

Industry

IT & Software

Company Size

1,001-5,000 employees

Headquarters

Sunnyvale, California

Year Founded

Unknown

Website

intermedia.com

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