Job Description

Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect.We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

The Senior UX Designer is a hybrid expert in user experience research and design, responsible for deeply understanding user needs, behaviors, and pain points to create intuitive, engaging, and accessible digital experiences. This role applies both qualitative and quantitative research methods, collaborates closely with cross-functional teams, and translates research insights into actionable design solutions. The ideal candidate combines analytical rigor, strategic thinking, and creative design execution to enhance user satisfaction and meet business objectives.

What You’ll Be Doing:

• Plan, design, and execute end-to-end UX research using methodologies such as usability testing, interviews, surveys, A/B testing, and field studies
• Analyze and synthesize research findings into clear, actionable insights that inform product and design decisions
• Collaborate with Product Managers, Engineers, Designers, and Data teams to shape product direction and user experience strategy
• Create wireframes, user flows, mockups, and prototypes aligned to research insights and usability best practices
• Champion a user-centered design approach across all stages of product development
• Lead usability testing, accessibility reviews, and heuristic evaluations across web, mobile, and internal tools
• Present research findings and design recommendations to stakeholders, influencing outcomes and advocating for users
• Monitor and evaluate user metrics to measure success and identify areas of opportunity
• Document research methodologies, findings, and recommendations clearly and effectively
• Mentor junior UX team members and contribute to design systems, standards, and best practices

What You Bring To The Table:

• Strong empathy and curiosity for understanding user behaviors, needs, and motivations
• Exceptional analytical thinking, problem-solving, and storytelling abilities
• Proactive, detail-oriented, and highly self-motivated
• Strong collaboration and influencing skills across cross-functional partners
• Ability to thrive in a fast-paced, evolving environment with shifting priorities

What’s Needed- Basic Qualifications:

• Bachelor’s degree or equivalent work experience
• 5+ years of hands-on UX research and/or design experience in a product development environment
• Proficiency in UX design tools such as Figma, Sketch, Axure, or Adobe Creative Suite
• Experience with research tools such as UserTesting, dscout, Optimal Workshop, Lookback, or similar
• Strong understanding of usability principles, accessibility standards (WCAG), and design systems

What’s Needed - Preferred Qualifications:

• Master’s degree in Human-Computer Interaction (HCI), Psychology, Design, or related discipline
• 7+ years of UX research/design experience with demonstrated success leading complex projects end-to-end
• Experience working in agile environments and cross-functional product teams
• Familiarity with front-end development concepts (HTML/CSS)
• Experience conducting research across diverse or global user populations

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.