Job Description

We are seeking an experienced Lead/Senior UX Designer to guide UX design practices across the Ministry of Social and Family Development (MSF) cluster. This is a strategic role that requires both hands-on design expertise and the ability to lead cross-ministry initiatives, working with senior stakeholders across multiple projects and teams.

Key Requirements

Experience & Expertise

• 8+ years of progressive UX/UI design experience, with at least 3 years in a senior or lead capacity
• Proven track record of leading design initiatives across multiple projects simultaneously
• Demonstrated experience working with senior stakeholders and C-level executives
• Experience in government, enterprise, or large-scale organizational settings is highly preferred
• Portfolio demonstrating product thinking, strategic leadership, design process, and measurable impact

Technical Skills

• Experience with design research methodologies and usability testing tools
• Expert proficiency in design tools
• Strong understanding of responsive design, design systems, and component libraries
• Familiarity with front-end technologies (HTML, CSS) and ability to collaborate effectively with developers

Leadership & Communication

• Exceptional presentation and communication skills with ability to influence at all organizational levels
• Experience facilitating design workshops, critique sessions, and collaborative design activities
• Strong interpersonal skills with demonstrated ability to build consensus and drive alignment
• Ability to mentor and develop design talent while establishing a culture of design excellence
• Strategic thinking with ability to translate business objectives into user-centered design solutions

Work Environment

• Work across multiple concurrent projects with ITG teams
• Collaborate with vendors and external partners on various ministry systems
• Interface regularly with stakeholders from different ministry divisions including policy, operations, and technology teams
• Projects span citizen-facing applications, case management systems, content management platforms, and data analytics tools

The Ideal Candidate

Beyond the listed qualifications, we are looking for someone who:

• Balances strategic vision with hands-on execution and isn't afraid to roll up their sleeves
• Ability to harmonise between product thinking and design
• Is comfortable operating with ambiguity and establishing practices in a maturing design function
• Brings curiosity about social services, policy, and public sector challenges
• Demonstrates empathy for both end users (citizens, social workers) and internal stakeholders
• Has a collaborative mindset and thrives in cross-functional team environments
• Values impact over perfection and can navigate the pragmatic realities of government technology

Application Process

Interested candidates should submit:

• Resume/CV highlighting relevant experience
• Portfolio demonstrating UX process, stakeholder engagement, and design outcomes
• Brief statement (300-500 words) describing your approach to establishing UX practices in a complex organizational environment

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