Position:
Senior UX Designer

Location:
Toronto, ON (Hybrid)

Job ID#: RQ10510

Duration: 12 Months

Role Overview

The Senior UX Designer is responsible for delivering
user-centered design outcomes across the full service lifecycle. The role
follows a structured, multi-phase service design approach and partners closely
with business and technical teams to research, design, validate, and
continuously improve digital products and services.

There are four distinct delivery phases in which UX
Designers produce deliverables aligned with a standard service design playbook
and user-centered design principles.

Delivery Phase 1: Discovery

The Discovery phase focuses on understanding user needs,
business goals, and the problem space before building a solution.

Key Responsibilities

• 
  Facilitate
  project kick-off sessions to align stakeholders and define outcomes
• 
  Build
  understanding of:
• 
  Problem
  statements
• 
  Short-
  and long-term business goals
• 
  User
  and business needs

Deliverables

• 
  Business
  Model Canvas
• 
  5
  Whys analysis
• 
  User
  personas
• 
  Stakeholder
  mapping
• 
  Strategy
  map
• 
  Short-
  and long-term goals
• 
  Risks,
  fears, and challenges
• 
  Clearly
  defined problem statements

User Research Activities

• 
  User
  interview topic maps
• 
  User
  interview scripts
• 
  User
  interview synthesis (collection, aggregation, and analysis of findings)
• 
  User
  research findings report

Inception / Showcase Activities

• 
  Present
  key findings and insights to extended stakeholders
• 
  Align
  business and technical teams on next steps
• 
  Support
  planning for the Alpha phase

Additional Deliverables

• 
  User
  storyboards
• 
  Technical
  service blueprints
• 
  Defined
  business key performance indicators (KPIs)

Delivery Phase 2: Alpha

Alpha focuses on experimentation and hypothesis testing to
determine how best to meet identified user needs.

Key Responsibilities & Deliverables

• 
  Optionally
  conduct a five-day design sprint (or variation)
• 
  Produce
  clickable prototypes for multiple solution options
• 
  Validate
  prototypes through usability testing
• 
  Produce
  research findings reports
• 
  Iterate
  on prototypes based on user insights
• 
  Identify
  processes or policies requiring change
• 
  Produce
  a business proposal to support funding for the next phase
• 
  Define
  solution vision and success metrics
• 
  Create
  a prioritized feature list for Beta
• 
  Define
  user outcomes and KPIs

Delivery Phase 3: Beta

The Beta phase involves building and validating a working,
user-facing service using agile delivery methods.

Key Responsibilities

• 
  Participate
  in agile ceremonies including:
• 
  Stand-ups
• 
  Sprint
  planning
• 
  Backlog
  grooming
• 
  Reporting
• 
  Acceptance
• 
  Retrospectives
• 
  Lead
  user story creation and validation one iteration ahead of development

Deliverables

• 
  User
  stories and backlog-ready designs
• 
  Sketching
  and ideation workshops
• 
  High-fidelity
  designs and iterative enhancements
• 
  User
  interviews for validation
• 
  Synthesis
  of research findings
• 
  Stakeholder
  and product owner sign-off
• 
  Accessibility
  compliance testing per iteration
• 
  Regular
  usability testing on the MVP

Delivery Phase 4: Live

The Live phase emphasizes continuous improvement once the
service is fully operational.

Key Responsibilities & Deliverables

• 
  Ongoing
  user research and usability testing
• 
  Accessibility
  compliance testing as enhancements are released
• 
  Analysis
  of usage analytics and user behavior
• 
  Measurement
  and tracking of KPIs
• 
  Continuous
  iteration and service optimization

Skills & Qualifications

User Experience Design (40%)

• 
  Extensive
  experience applying UX best practices
• 
  Strong
  understanding of mobile-first and responsive design
• 
  Ability
  to iterate designs efficiently and intelligently
• 
  3+
  years of experience on complex projects of varying sizes
• 
  Experience
  working within agile (Scrum) environments
• 
  Degree
  or diploma in graphic design
• 
  Degree
  or certification in usability, human-computer interaction, or technical
  writing is an asset
• 
  Experience
  facilitating user research and usability testing
• 
  Accessibility
  compliance testing experience is an asset

Relationship Management (20%)

• 
  Strong
  communication and mediation skills
• 
  Experience
  working with cross-functional teams
• 
  Ability
  to manage resistance to change
• 
  Experience
  delivering products using balanced, agile teams

Technical Skills (30%)

• 
  Proficiency
  with UX and design tools such as:
• 
  Figma
• 
  Sketch
• 
  Adobe
  Creative Cloud
• 
  Axure
• 
  InVision
• 
  Zeplin
• 
  JustInMind
• 
  HTML5,
  CSS3, and JavaScript (React, Angular, Node.js) are assets

Soft Skills (10%)

• 
  Excellent
  communication and presentation skills
• 
  Strong
  collaboration in distributed teams
• 
  Strong
  interpersonal and negotiation skills
• 
  Excellent
  analytical, problem-solving, and decision-making abilities

About
Symbiotic Digital.

Symbiotic Digital provides the IT
Experts you need that solve problems and get things done. See what the
top 2% in their field can do for you. (Symbiotic Digital is a
division of Symbiotic Group Inc.)

We
serve customers in two ways, we provide:

1.
Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results

2.
Recruitment: Find The Right People You
Need

Serving
IT & Business leaders, Symbiotic Digital provides a business system that
enable us to provide the Expert Technical staff needed to solve challenging
business and IT problems. IT leaders in the most reputable organizations in
Canada have relied on Symbiotic Digital to help them staff difficult
assignments with proven Experts uniquely evaluated by our proven QMS- Quality
Management System Staff Development Model. We are a 100% Indigenous owned
company.

Learn
more online at
https://www.symbioticgroup.com/home-sd/
.

Please
submit your most recent resume to:
RecDep@symbioticgroup.com

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All Jobs online at:
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