Job Description

You remember that moment you realized a product wasn’t failing because it lacked features, but because small design decisions were quietly working against the user. The intent was good. But edge cases piled up and let friction creep in. You’ve also seen the flip side: what happens when you sit alongside users, listen closely, and design something that finally gets out of their way.

You care about experiences that actually work in practice, not just in mocks. You enjoy untangling messy, ambiguous problems. And you know that understanding how people do their jobs helps create workflows that feel obvious once they exist. If learning directly from users and making complex systems feel clear and usable is what keeps you sharp, this role is for you.

At Fixify, we’re building an AI-native IT automation platform, and user experience is center stage when it comes to the value our customers experience. And as a Senior UX Designer, you’ll shape that experience for analysts and customers, designing intuitive, scalable workflows for data-dense, operationally complex environments. Your work will directly influence how people move through the platform, make decisions, and get work done.

This is a senior role with real ownership. You’ll work with a team of people who care — about our customers, about our craft, and about each other. That includes working at the intersection of Product, Engineering, and Operations from early discovery through delivery, translating complex requirements into clear, usable designs. And because we’re still early, you’ll see your designs used, challenged, and improved in real time.

We believe the combination of thoughtful design, strong collaboration, and genuine care can create standout moments for our customers. If you’re motivated by designing systems people rely on every day, and you want both responsibility and room to shape how things are done, you’ll feel at home here.

What we can do for you

• Offer a collaborative and supportive environment where your ideas and craft are valued.
• Provide opportunities to grow your design practice, research skills, and product impact.
• Give you a chance to shape the experience of a fast-growing product that supports real analyst workflows.
• Offer a front-row seat to how AI is transforming enterprise software and let you influence how users experience it.
• Surround you with a culture that values user experience and prioritizes thoughtful UX work.
• Give you the opportunity to help evolve our design patterns and systems as the product scales.

What you can do for us

• Own UX design for your Fixify product areas, from problem definition through delivery.
• Design end-to-end workflows and high-fidelity interfaces that solve user problems.
• Translate complex, ambiguous problem spaces into clear interaction and interface designs.
• Partner closely with Product Management during discovery and refinement to shape solutions grounded in real user needs.
• Collaborate with Engineering to ensure designs are feasible, well-specified, and implemented as intended.
• Use qualitative feedback and product signals to inform and iterate on solutions.
• Apply and contribute to shared design patterns and standards to support consistency across the product.
• Champion our values of curiosity, adaptability, and teamwork.

What you should bring with you

• 5+ years of experience in product or UX design, with a portfolio that demonstrates strong interaction and visual design skills.
• 2-3 years of experience designing B2B products, especially workflow-driven or data-dense applications.
• Demonstrated experience conducting and applying user research to guide design decisions.
• Expert-level proficiency in Figma for interface design and prototyping.
• A strong foundation in UX principles and accessibility-minded, user-centered design practices.
• Working knowledge of front-end and technical constraints to ensure designs are realistic and implementable.
• The ability to clearly explain design decisions and collaborate effectively with product, engineering, and operations partners.
• Comfort working in ambiguous problem spaces and a fast-changing startup environment.
• A genuine curiosity about how people work and a drive to make their workflows clearer, faster, and easier.