Job Description

About Voltex
Voltex is a leading supplier of electrical and industrial solutions, committed to delivering high-quality products, seamless customer experiences, and innovative digital tools that empower electricians, contractors, and internal teams. As we continue scaling our digital platforms, we are investing in user experience to ensure our solutions are intuitive, efficient, and industry-leading.

We are seeking a Senior UX Designer to join our growing Digital and Technology team. In this role, you will lead UX strategy and design across key Voltex platforms - including eCommerce, internal tools, mobile applications, and customer-facing digital platforms.

You will work closely with product managers, engineers, data teams, and stakeholders to deliver best-in-class user experiences that align with our business goals and brand values.

This is a senior, hands-on role suited to someone who thrives on solving complex problems, mentoring others, and owning end-to-end design outcomes.

Key Responsibilities

UX Strategy and Discovery

• Lead UX planning, research, and design direction across multiple digital products.

• Champion user-centred thinking and embed UX best practices across the product lifecycle.

• Translate business requirements, customer insights, and technical constraints into clear design strategies and solutions.

• Facilitate workshops and discovery sessions to explore problem spaces and align teams.

User Research

• Conduct user research including interviews, usability testing, observational studies, and heuristic evaluations.

• Analyse customer behaviour, user journeys, and product analytics to identify opportunities for improvement.

• Capture and communicate insights in a way that supports clear decision-making and prioritisation.

Service Design and Journey Mapping

• Create personas, journey maps, and service blueprints to guide design decisions.

• Identify pain points, opportunities, and moments that matter across end-to-end experiences.

• Help align teams on current-state and future-state experience improvements.

Design Execution

• Produce high-quality wireframes, user flows, information architecture, prototypes, and polished UI designs.

• Collaborate closely with engineers to ensure high-quality implementation of UX work.

• Contribute to design standards, patterns, and components that support consistency across Voltex platforms.

Collaboration and Leadership

• Partner with product managers, engineering leads, and stakeholders to define roadmap priorities and customer-centric outcomes.

• Mentor junior designers and uplift UX maturity within the team.

• Facilitate design sprints and workshops to support ideation, alignment, and rapid problem-solving.

Continuous Improvement

• Leverage data, feedback, and experimentation to iterate and optimise digital experiences.

• Help drive the evolution of Voltex’s design system and UX guidelines.

• Keep up-to-date with industry trends, tools, and emerging practices to ensure innovation and quality remain high.

Requirements

• 5+ years experience in UX or Product Design, with demonstrated expertise in complex digital platforms.

• Strong portfolio showcasing user-centred design processes, research insights, and tangible outcomes.

• Mastery of Figma (preferred), prototyping tools, and UX methodologies.

• Experience working cross-functionally within agile or product-led teams.

• Strong communication skills with the ability to articulate design rationale and influence stakeholders.

• Proven ability to lead UX initiatives across multiple projects or product streams.

• Solid understanding of responsive design, component libraries, and accessibility principles.

Nice to Have

• Experience designing for eCommerce, B2B platforms, or internal workflow tools.

• Familiarity with front-end development concepts (HTML, CSS, React) to enable smoother collaboration.

• Background in service design, systems thinking, or design ops.

• Experience in data-driven product environments using experimentation, A/B testing, or product analytics tools.

Benefits

Why Join Voltex?

• Work with a fast-moving, innovative team transforming the electrical supply industry.

• Opportunity to shape the UX vision and design culture across Voltex.

• Competitive salary package with opportunities for growth and advancement.

• Hybrid flexibility, supportive team culture, and genuine investment in digital excellence.