We’re seeking a Senior User Researcher to join Zenitech’s established Design & Strategy team, supporting a key US healthcare client on a large, complex digital platform.
This is a research-led role, with a clear focus on generating insight that shapes product direction, experience decisions, and delivery priorities. You’ll work closely with UX/UI designers, product managers, and engineering squads to bring clarity to ambiguous problem spaces and ensure decisions are grounded in evidence rather than assumptions.
The environment is fast-paced and collaborative, with multiple squads working in parallel. While the initial engagement sits within healthcare, Zenitech operates a consultancy model, so over time, you’ll apply your research expertise across different clients and domains. Strong foundational research capability and adaptability are essential.
This role suits someone who is confident in owning research end-to-end, comfortable influencing direction through insight, and experienced in working at pace in complex delivery environments. You’ll be trusted to determine the right level of research rigor based on risk, timelines, and impact.
Plan and run end-to-end user research across discovery, concept, and validation phases
Select and apply the most appropriate qualitative and quantitative research methods for the problem at hand
Partner closely with UX/UI designers to inform flows, interactions, and experience decisions
Work with product and stakeholders to clarify research goals and shape open questions
Synthesise findings into clear insights, themes, and implications for design and product
Communicate research outcomes in a concise, actionable way to mixed audiences
Support multiple squads by delivering timely, relevant insight in fast-moving delivery environments
Contribute to improving research standards, templates, and ways of working within the team
5+ years’ experience working as a User Researcher, or as a UX/UI Designer with strong, hands-on research depth
Strong grounding in both qualitative and quantitative research, applied within real product delivery environments
Ability to independently plan, execute, and synthesise research
Experience working closely with designers, product managers, and engineers
Confidence operating in complex domains with evolving requirements
Strong communication skills and the ability to influence through insight
Comfort transitioning between domains and problem spaces
Case studies or examples demonstrating research impact (not just outputs)
Hybrid/flexible working model and flexible working hours
Private Medical and/or Health Insurance (location dependent)
Length of Service Awards
Referral programme
The option of a cafeteria package, meal tickets, or team lunches (location dependent)
A culture of continuous growth, supported by our People Lead system and various training resources for your personal development
Agile mindset, simplified processes, and a great atmosphere where commitment and autonomy are celebrated
A community-first mindset, working with talented people across technology products and consulting
Charity events and programs
Extensive cafeteria package tailored to your needs (including SZÉP card).
Zenitech is a leading technology solutions provider dedicated to reshaping the global digital landscape. Headquartered in the UK, Zenitech operates internationally, with offices in Lithuania, Romania, and Hungary.
We use a bespoke approach depending upon where the client is on their digital journey, comprising a combination of access to dedicated R&D labs, technology implementation advice, and specialist nearshore development talent. As an international community of individuals who are open to learn from each other, we collectively define and input into the digital future of the clients’ businesses.
Impactful Projects Drive meaningful change through digital transformation projects and have an opportunity to make an impact on many different industries.
Collaborative Culture Be part of a diverse, inclusive team committed to growth, innovation, and continuous learning.
Professional Growth Zenitech supports continuous learning and development through the People Lead system, helping you advance your skills and career.
Zenitech celebrates diversity in all its forms. We aim to create an inclusive environment where everyone feels valued for their unique contributions and perspectives. If you require any adjustments during the application process, please let us know—we’re here to help. Our commitment to diversity, equity, inclusion, and belonging can be found here
Zenitech creates technology to transform businesses. We design, deliver and implement creative technology that has a real impact on business - creating new revenues, transforming customer experience and interaction, driving growth, reducing time to market and innovating for the future.
How do we do this? Partnership is at the heart of what we do. We - our brilliant teams of designers, engineers, analysts and project managers - treat our clients’ business as if it were our own.
In the words of one of our clients - “Zenitechers exhibit different ways of thinking about the problem, rather than being stuck on ‘this is how we have always done it’. I like the way the engineers offer their own opinions”.
We’ve recently been shortlisted for Services Company of the Year at the 2024 UK IT Industry Awards. Recognition of our impressive track record of delivering high-profile projects with measurable outcomes. This includes building new national Lottery applications to digitalising customer services for a top-tier Hungarian bank.
To learn more visit zenitech.co.uk and to join us, visit zenitech.co.uk/careers
