As a Senior Unified Communications Engineer, you will: Configure, maintain and further develop Unified Communications and telephony platforms, including AudioCodes SBC and Microsoft Teams Phone. Manage complex UC and telephony changes, migrations and improvement initiatives within a cloud-based communication environment. Provide 3rd-line operational support for Microsoft and AudioCodes telephony components. Perform diagnostics, troubleshooting and resolution of complex telephony, voice and connectivity issues. Manage incidents and changes involving internal teams and external vendors or partners. Use TOPdesk for ticket logging, follow-up and technical documentation. Organize and facilitate technical workshops covering requirements definition, testing, UAT and validation. Coordinate verification and validation sessions for new functionalities and technical changes. Advise stakeholders and service teams on improvements, risks, optimizations and technical solutions. Collaborate with stakeholders on UC architecture, technical designs and implementation changes. Translate business and technical requirements into designs, Epics, Features and PBIs. Support Scrum meetings from both technical and organizational perspectives. Maintain accurate and up-to-date technical and functional UC documentation and designs. Take ownership of technical decisions while ensuring quality, stability and continuity of the UC environment. Support cloud-native UC integrations, including integrations within Microsoft Azure. What You Bring to the Table: 6–8 years of professional experience in Unified Communications, telephony or a closely related technical domain. Strong hands-on experience with AudioCodes SBC administration and troubleshooting. ACA certification is required; ACP certification is an advantage. Strong experience with Microsoft Teams Phone. Hands-on knowledge of Teams Call Queues, Auto Attendants, Direct Routing and voice policies. Thorough knowledge of SIP, PSTN and telephony connectivity. Experience working with Microsoft Azure in cloud-based communication environments. Experience with enterprise UC and telephony platforms and complex technical changes or migrations. Familiarity with ITIL processes and service management practices. Experience with DORA compliance. Experience with incident, problem, change and configuration management (IPCC). Strong analytical and troubleshooting skills. Experience providing senior-level or 3rd-line technical support. You should possess the ability to: Analyse and resolve complex UC, voice, telephony and connectivity issues. Independently manage technical changes, migrations and improvement initiatives. Take ownership of technical decisions and provide practical recommendations to stakeholders. Organize and lead technical workshops, test sessions and UAT activities. Translate stakeholder requirements into technical designs and actionable Epics, Features and PBIs. Work effectively with external vendors and partners during incidents and technical changes. Apply structured troubleshooting and analytical methods to complex technical problems. Maintain clear and accurate technical and functional documentation. Collaborate effectively with architecture, engineering, service and business stakeholders. Support Agile/Scrum ceremonies and contribute both technically and organizationally. Balance project-based development activities with 3rd-line operational support responsibilities. Ensure controlled, stable and robust implementation of new UC functionalities. Communicate clearly with technical and non-technical stakeholders. What we bring to the table: Opportunity to work on a challenging Unified Communications and telephony transformation project. A hands-on senior role with responsibility for complex UC and telephony platforms. Exposure to modern communication technologies including AudioCodes SBC, Microsoft Teams Phone and Microsoft Azure. Project work involving large-scale changes, migrations and platform improvement initiatives. Opportunity to contribute to architecture, design, testing, validation and production support. Working environment involving cross-functional stakeholders, service teams and external technology partners. Let’s Connect Want to discuss this opportunity in more detail? Feel free to reach out. Recruiter : Giftson Paul Davidson Phone : +31 20 369 0609 ; Extn : 151 E-mail : giftson.p@stafide.nl LinkedIn : https://www.linkedin.com/in/giftsonpauldavidson/
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