Job Description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Provides senior-level title underwriting expertise and day-to-day leadership for underwriting and processing teams. Makes complex decisions within delegated authority and supports consistent, accurate, and timely service.

Essential Functions

• Underwrite complex real estate transactions and authorize title insurance commitments and policies within delegated authority.
• Provide underwriting guidance to company personnel, agents, and customers on title insurance and settlement services.
• Direct daily workflow, prioritize workloads, monitor the pipeline, and escalate aging files or capacity concerns.
• Coach and mentor team members and provide technical guidance on complex issues.
• Set and communicate consistent underwriting and processing standards, procedures, and expectations.
• Partner with management to identify training needs and improve workflow, quality, and productivity.
• Promote clear file ownership, timely follow-up, accountability, and collaboration.
• Perform other duties as assigned.

What You’ll Bring

• High school diploma or equivalent required; bachelor’s degree preferred.
• 8–10 years of title underwriting experience; team leadership experience preferred.
• Familiarity with real estate law and federal and state title insurance and settlement regulations.
• Strong knowledge of title and settlement practices and the ability to underwrite transactions within delegated authority.
• Sound judgment, attention to detail, and strong negotiation and problem-solving skills.
• Clear communication, organization, and prioritization skills.
• Ability to coach others, collaborate across teams, and recommend practical process improvements.

Pay Range: $102,175 - $136,200 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.