Job Description

SENIOR TRAVEL CONSULTANT

Transform Complex Travel into Exceptional Client Experiences

You are the go-to resource when travel arrangements become complex. You understand that corporate travel involves more than booking flights. It requires resolving challenges, anticipating client needs, and delivering seamless solutions. If you excel at coordinating complex domestic and international travel while providing exceptional, personalized service, we would love to meet you.

At Travel Incorporated, you will collaborate with experienced professionals who share a passion for travel, outstanding client service, and continuous improvement. As a Senior Travel Consultant, you will act as a trusted advisor to clients while mentoring fellow consultants and contributing to the overall success of the team. This is a fully remote (non-mobile) position with a set schedule. Flexible scheduling is not available.

What You'll Do

Each day offers new opportunities to make a difference. Your responsibilities will include:

• Coordinate complex domestic and international corporate travel arrangements with precision and efficiency.
• Provide expert travel guidance by recommending solutions that meet client requirements, corporate travel policies, and business goals.
• Manage itinerary modifications, travel interruptions, and time-sensitive requests with confidence and professionalism.
• Establish and maintain strong client relationships through consistently exceptional service.
• Mentor and guide less experienced consultants by sharing knowledge and supporting their professional development.
• Collaborate with team members to streamline workflows, strengthen processes, and promote operational excellence.
• Recognize opportunities to improve the client experience while contributing to client satisfaction, retention, and long-term success.
• Based on business requirements, assist with specialized responsibilities, including after-hours fulfillment, Hotel eDirect, Vendor Hold Forms, group travel, and government travel.
• Complete additional duties as assigned.

What You Bring

Experience

• 3–5 years of experience in corporate travel consulting; or
• A proven track record as a Travel Incorporated Travel Consultant consistently achieving Senior Consultant performance expectations.

You should also possess

• Experience coordinating complex domestic and international travel itineraries.
• A solid understanding of corporate travel policies, procedures, and industry best practices.
• The ability to effectively manage multiple client accounts, competing priorities, and changing demands.

Technical Skills

You should be proficient in working with:

• One or more Global Distribution Systems (GDS).
• Travel management platforms.
• Contact center technology.
• Microsoft Office and other commonly used business applications.

What Makes You Successful

You excel in this role because you:

• Consistently prioritize the needs of clients.
• Remain composed and focused in high-pressure situations.
• Approach challenges with resourcefulness and effective problem-solving skills.
• Communicate professionally, clearly, and confidently.
• Develop and maintain productive, lasting relationships.
• Demonstrate exceptional attention to detail.
• Take accountability and ownership of your responsibilities.
• Enjoy sharing your expertise, mentoring colleagues, and helping others succeed.

This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel

This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.

Connecting innovative technology with superior service to advance business travel