Job Description

As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Kettering, United Kingdom

As a Senior Transportation Specialist, you will operate as an experienced execution lead within ShipBob’s carrier and final mile network. Working within the framework established by the Carrier Manager, you will drive day-to-day carrier coordination, pickup execution, and issue resolution across your assigned scope—ensuring freight moves reliably and operational risks are addressed early.

You will partner closely with fulfillment center operations, Merchant Success, and carrier partners to execute against established processes, maintain operational accuracy, and surface performance trends that require escalation or carrier-level accountability. This role plays a critical part in sustaining service reliability, quality, and consistent execution across final mile and freight operations. This role reports to Senior Manager, Freight Operations.

What you’ll do:

Carrier Execution

You will support and monitor carrier execution across assigned sites, ensuring established processes are followed and service risks are addressed promptly.

• Monitor on time carrier pickups across assigned sites and CPTs using ToolBob. Initiate follow-up via Teams or COPS tickets when data is missing or pickups are at risk.
• Review dock volume against booked carrier capacity and coordinate with carriers or the Carrier Manager when additional capacity is required.
• Maintain accuracy of carrier pickup schedules, updating pickup times and equipment types to support forecast planning and execution.
• Support misdelivered gaylord investigations by capturing required details and escalating through the appropriate operational channels.
• Manage the Carriers@ inbox within assigned scope; monitor COPS and SCO IPS tickets, ensuring timely acknowledgment, resolution, and updates for complex issues.
• Respond to urgent carrier inquiries in line with established SLAs and escalation guidance.
• Other duties as assigned

Final Mile Operations

You will support reliable final mile execution by coordinating schedules, resolving exceptions, and supporting merchant escalations.

• Maintain and monitor final mile carrier pickup schedules for assigned fulfillment sites, ensuring accuracy and communicating changes to relevant stakeholders.
• Coordinate ad hoc pickup requests and capacity exceptions directly with carriers to maintain coverage outside of standard schedules.
• Serve as a senior point of contact for merchant escalations related to final mile delivery issues, driving investigation and resolution with carriers while keeping Merchant Success informed.
• Process final mile POD requests on behalf of merchants, ensuring timely follow-up and completion.
• Other duties as assigned

Freight Coordination

You will provide execution support for routine freight movement and documentation as needed.

• Support LTL and FTL shipment execution, including appointment scheduling, documentation coordination, and merchant specific compliance requirements.
• Assist with dedicated freight routing coordination as needed, partnering with the Carrier Manager and fulfillment center teams to support route execution.
• Work with Merchant Success and fulfillment center operations to resolve documentation gaps and booking exceptions.
• Other duties as assigned

Forecasting & Reporting

You will contribute to forecast accuracy and operational visibility through structured reporting and monitoring.

• Distribute weekly carrier forecasts in accordance with the approved carrier list and forecast SOP.
• Monitor forecast accuracy using S&OP Power BI; flag material variances for review with the Carrier Manager.
• Compile and submit daily operational reporting inputs, including DBR contributions and end-of-day tracking or exception summaries.
• Configure carrier pickup holidays at the start of each month to maintain schedule and forecast accuracy.
• Other duties as assigned.

Performance & Quality

You will help maintain service quality through trend monitoring, escalation, and SOP support.

• Monitor carrier performance trends within assigned scope and escalate recurring service issues or regional anomalies to the Carrier Manager.
• Action execution level quality items assigned by the carrier quality team and ensure timely closure within the region.
• Support the development and ongoing maintenance of transportation SOPs and operational documentation.
• Other duties as assigned

What you’ll bring to the table:

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; equivalent experience considered.
• 3–5 years of experience in transportation, carrier operations, or supply chain execution with hands-on ownership of final mile or freight coordination.
• Solid working knowledge of carrier operations — pickup execution, service failure patterns, and carrier accountability practices.
• Strong organizational skills with the ability to manage multiple carrier relationships and competing priorities simultaneously.
• Proficiency in Microsoft Excel and familiarity with BI or reporting tools; Power BI and TMS/LMS experience a plus.
• Clear communicator — comfortable coordinating with carriers, escalating to leadership, and updating merchant-facing teams on operational status.
• Proactive and solutions-oriented — you identify issues early, follow through on resolution, and bring structure to fast-moving operational situations.

Perks & Benefits:

• Medical and Wellness Benefits
• Life Assurance
• Income Protection
• Pension Scheme
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis