Job Description

Can you coordinate and motivate a busy team while keeping communication clear and consistent? Are you confident allocating work, de‑briefing drivers, and analysing driver print‑offs to spot and manage infringements? Do you have the attention to detail to monitor delivery paperwork and escalate issues before they become problems?

We are looking for a Senior Traffic Operator to join our Halfords site in Coventry for a 12-month FTC As a Traffic Operator, you’ll be at the heart of our transport operation—allocating daily work, supporting drivers on the road, and ensuring every job runs smoothly from start to finish. You’ll take ownership of de‑briefing returning drivers, monitoring delivery paperwork, analysing driver print‑offs, and managing any infringements or issues that arise. If you’re someone who thrives on keeping operations moving efficiently and communicating clearly under pressure, this is your next step.

This is a full-time, permanent position, working Monday to Friday 13:00 to 22:00

Pay, benefits and more:

We’re looking to offer a salary of up to £35,700, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts

What you’ll do on a typical day:

• Lead and develop the team by managing daily operations, allocating driver workloads, conducting performance reviews, supporting Traffic Operators/Admin staff, and maintaining a safe, fair working environment
• Ensure full compliance with SOPs, working time legislation, company policies, defect procedures, accident management processes, vehicle hygiene checks, and escalation requirements
• Oversee driver activity including daily de‑briefs, managing infringements, handling day‑to‑day driver queries, supporting investigations, and completing vehicle accident reports
• Maintain high operational standards through effective resource planning, productivity improvement, managing VORs/breakdowns, overseeing shipments to Ireland and DGN notes, and ensuring delivery shortages/overs are communicated
• Coordinate transport administration by monitoring delivery paperwork, ensuring Connect/tri‑scan systems are updated, and providing timely, accurate reporting to the National Transport Manager

What you need to succeed at GXO:

• Experience working in a fast‑paced transport or logistics environment, with strong teamwork skills
• Strong analytical and numerical ability to interpret data and support operational decision‑making
• Excellent interpersonal, leadership and motivational skills, with the confidence to guide and influence others.
• Experience conducting formal hearings or investigations, ensuring professionalism and fairness at all times

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.