Job Description

Senior Transport Coordinator Customer Service (Remote)

Work From Home | Full-Time | Australian Client | MachShip System Experience Preferred

OutsourcedIn is partnering with an Australian logistics company to hire an experienced and highly organised Senior Transport Coordinator This role is responsible for overseeing high-volume daily transport operations, managing warehouse dispatches, and maintaining seamless communication between clients and carriers.

The ideal candidate will have strong end-to-end transport coordination experience, exceptional attention to detail, and the confidence to manage multiple consignments from boxes and pallets to full container loads under tight timeframes.

Key Responsibilities

• End-to-End Transport Coordination: Plan, book, and manage large volumes of daily pickups and deliveries across multiple warehouses and destinations.

• Customer Service & Communication: Act as the primary contact for clients, providing professional support, timely updates, and clear communication regarding ETAs, delays, and delivery confirmations.

• Carrier Management: Liaise with multiple transport and freight providers to confirm bookings, track movements, and ensure on-time delivery of all consignments.

• Warehouse Collaboration: Coordinate closely with warehouse teams to confirm goods readiness, loading schedules, and dispatch priorities.

• Tracking & Reporting: Maintain accurate tracking logs, update clients proactively with status reports, and record PODs (Proof of Delivery).

• Issue Resolution: Identify potential delivery issues early, communicate solutions quickly, and follow through until resolution.

• Continuous Improvement: Recommend and implement process improvements to streamline transport scheduling and communication efficiency.

Skills & Experience

• 5+ years experience in transport coordination, logistics, or freight operations, ideally within a high-volume, fast-paced environment

• Proven background coordinating multiple daily consignments (boxes, pallets, containers) across multiple carriers and warehouse sites

• Excellent written and verbal communication skills with a strong customer-service orientation

• Deep understanding of freight booking systems, warehouse operations, and transport documentation

• Advanced organisational and multitasking skills with strong attention to detail

• Confident using Excel, logistics portals, and email for real-time updates and client reporting

• Ability to handle pressure, manage competing priorities, and maintain accuracy

Desirable

• Experience in domestic and international freight (road, rail, or sea)

• Background working with Australian transport companies or warehouse networks

• Familiarity with ERP, TMS, or CRM systems

• Strong problem-solving mindset with a proactive and accountable approach