Job Description

Senior Transition Specialist

Caring Transitions of Rochester | Assisted Living Locators of Rochester

Full-Time | Rochester, NY | Field-Based / Hybrid | $22 to $23/hr + performance bonus

One role, two brands, one mission: help families through every dimension of a senior transition.

When a family faces a senior transition, they are often navigating two enormous challenges at the same time: finding the right new home for their loved one, and managing the property and belongings they are leaving behind. This role sits right at that intersection.

As our Senior Transition Specialist, you will conduct in-home consultations for Caring Transitions clients assessing their downsizing, clearing, or estate needs, and you will accompany Assisted Living Locators families on in-person tours of senior living communities across the Greater Rochester area. These two functions are deliberate partners. Both involve scheduled, one-on-one time with families in emotionally significant moments. Both require warmth, preparation, and a steady professional presence. Together, they give you a comprehensive understanding of the senior transition landscape from both sides, which makes you more valuable to every family you serve.

Caring Transitions: In-Home Consultation

• Review intake notes and prepare for each in-home visit
• Sit with clients and families, understand their situation, walk the home, take measurements, and assess scope and auction potential
• Present our services clearly and confidently in a way that matches the client's specific needs
• Set next-step expectations, hand notes off to our support team for estimate preparation, review for accuracy, and close the job when the client is ready
• Ensure a clean handoff to our Operations team at contract signing

Assisted Living Locators: Placement Touring

• Review client case notes before each tour: care needs, budget, location preferences, and family dynamics
• Conduct in-person tours of assisted living, memory care, and independent living communities
• Advocate for the client throughout the touring process and maintain professional relationships with community staff
• Deliver structured post-tour summaries and recommendations to the placement advisor managing the case

You will thrive here if you

• Come alive in one-on-one conversations with families during high-stakes moments
• Bring equal skill to a consultative sales conversation and an empathetic, informative tour experience
• Are organized, reliable, and disciplined about process and handoffs across two distinct workflows
• Are comfortable being on the road most of the day; reliable transportation required
• Have experience in senior care, healthcare, social services, hospitality, or consultative sales

Compensation

• Hourly rate of $22 to $23/hr for all hours worked, across both functions
• A flat per-closed-job bonus for each Caring Transitions consultation that converts to a signed contract
• On-target earnings of approximately $45,000 to $55,000 per year depending on volume, with upside for strong performers
• Mileage reimbursement for field travel
• Flexible scheduling primarily within Monday through Friday business hours

The practical details

Reliable personal transportation required. Smartphone required. Background check required. Expected hours: 35 to 40 per week across both functions.

To apply: send a resume and a brief note about why this role interests you to nrussell@caringtransitions.com

Caring Transitions of Rochester / Assisted Living Locators of Rochester is an equal opportunity employer.