Job Description

Service Area: Public Services Department: Guelph Transit Work Location: Guelph Transit, 170 Watson Road S Work Mode: In Person Job Type and Duration: Permanent, Full Time Vacancy Position Availability: 1 existing vacant position Salary Range: $86,457.28-$108,071.60 per hour Affiliation: Non-Union Posting Period: July 8, 2026 to August 4, 2026 11:59 p.m.

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Resumes are being accepted for the position of Senior Transit Operations Advisor, within Guelph Transit, reporting to the Manager, Transit Operations. This position will support the delivery, performance, and continuous improvement of transit services. This role will provide expert guidance on operational planning, service optimization, and policy development to ensure safe, efficient, and customer-focused transit operations. The ideal candidate brings a strong background in public transit operations, stakeholder collaboration, and data-driven decision-making. Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.

Key duties and responsibilities

• Provides oversight to Route Supervisors in a 24/7 environment
• Provides training to Route Supervisors
• Participates in/supports employee processes
• Backs up Route Supervisors
• Backs up Manager of Operations
• Develops and recommends operating policies, work programs, long- and short-term plans, budgets, SOPs, service modifications, and transit operations
• Advises on operational and administrative policies and procedures, and leads/participates in program reviews
• Participates on internal committees and work groups to identify immediate and future priorities and stay current on trends and developments (legislation, technology, etc.)
• Investigates, recommends, and implements innovative strategies to deliver high-quality, economical services
• Provides input to Manager of Operations to plan, manage, and maintain cost-efficient and effective daily operations (staffing, service delivery, training, quality assurance, hiring)
• Monitors service, performance, quality assurance, service planning, and reporting, and makes recommendations on improvements
• Assesses incident and collision reports, according to functional area
• Responds to customer complaints
• Identifies areas for improvement, develops action plans, and manages follow-up
• Analyzes and evaluates performance and quality assurance activities to ensure operational requirements are met, in collaboration with the Manager
• Identifies service gaps and contributes to continuous improvement initiatives
• Provides input to Manager of Operations to develop and monitor budget
• Prepares and presents communications for staff (reports, memos, etc.)
• Participates in activities to improve divisional collaboration
• Contributes in Supervisor and senior management meetings
• Perform other related duties as assigned.

Qualifications and requirements

• Completion of a post-secondary degree, diploma or certificate.
• Considerable experience in a transit or transportation setting.
• Experience in motivating, training, and supervising staff in a unionized, sensitive environment.
• A valid Class BZ drivers licence with a good driving record or the ability to get it within 6 months from your start date. Successful candidates will be required to provide a current driver’s abstract and CVOR prior to their start date to confirm their licence is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 3 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
• Excellent customer service skills and multi-tasking with the ability to resolve customer inquiries/complaints in an effective manner.
• Excellent analytical and organizational skills with the ability to manage multiple assignments in order to meet deadlines in a very demanding customer service focus environment.
• Ability to communicate with all levels of staff, stakeholders and the general public.
• Intermediate skills in Microsoft Office (Word, Excel and Outlook Access).
• A team player with excellent leadership skills.
• Ability to analyze problems, identify alternatives and make recommendations in order to implement procedures and policies.
• Ability to maintain strict confidentiality.
• Knowledge of the Highway Traffic Act and the Occupational Health and Safety Act.
• Experience with a CAD/AVL operations management system such as Trapeze would be considered an asset.
• Ability to think strategically while managing day-to-day operational priorities
• Candidates with equivalent combination of education and experience may be considered.

Hours of work35 hours per week based on a 24/7 rotational shift schedule including holidays and weekends.

How to applyClick "Apply Now" on the top right hand side of your screen by August 4, 2026.

Hiring Process TransparencyThe City of Guelph is committed to fair and transparent recruitment practices. Candidates who participate in an interview for this position will be notified of the hiring decision within 45 days of their interview. Notifications will be provided in writing, or through technology.

Commitment to Diversity & AccessibilityThe City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Privacy Notice Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.