Job Description

Senior Transformation Credit Lead

Permanent

Hybrid - London Waterloo

G5

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

The Transformation Credit Lead is a critical member of the Credit function, responsible for shaping, driving, and landing the strategic transformation agenda across the Credit portfolio. The role translates Credit Strategy into executable delivery, ensuring innovative capabilities, regulatory compliance, and commercial value are embedded across all change.

The role partners closely with internal delivery teams, senior leadership, and external lending partners. It requires strong leadership across a complex matrix, influencing without direct authority, and orchestrating multiple workstreams to deliver high‑quality outcomes for customers and the business.

A key part of the role is providing strategic oversight across the programme portfolio, ensuring effective governance, clear prioritisation and the conditions for successful delivery.

As part of this role, you'll be responsible for:

• Support the Head of Credit Transformation in delivering the end‑to‑end Credit transformation roadmap.
• Provide strategic and commercial oversight for Credit initiatives while ensuring alignment to regulatory requirements.
• Lead delivery across multiple transformation workstreams, ensuring clear milestones, RAID management, governance adherence, and strong cross‑functional coordination.
• Act as SME and escalation point for the portfolio, ensuring issues are resolved rapidly to protect delivery timelines and scope.
• Liaise effectively across the matrix to align business requirements, technical feasibility, and strategic intent.
• Ensure new proposals are assessed efficiently, providing direction on delivery approach, solution design, and prioritisation.
• Champion outstanding customer experience, ensuring solutions drive both commercial value and service improvements.
• Support regulatory activity including reporting, evaluation, and any required oversight engagement.
• Maintain and strengthen the strategic partnership with the lending partner and all third‑party suppliers.
• Manage the transformation “front door”—ensuring demand is shaped, triaged, and aligned to strategic priorities.
• Foster a collaborative, inclusive, high‑performance environment across all transformation activities.
• Support business case development and benefits tracking to secure and demonstrate ongoing investment in Credit.

You will need:

• Strong background operating within joint‑venture or partner‑driven models, ideally in financial services.
• Proven experience delivering large‑scale strategy and transformation programmes in a regulated environment.
• Strong track record in project management and product management, delivering complex multi‑workstream programmes.
• Demonstrated ability to manage risks, controls, and governance frameworks.
• Excellent relationship‑building skills across internal functions and external partners.
• Experience managing change at scale within matrixed organisations.
• Ability to simplify complex problems, identify dependencies quickly, and drive alignment.
• Experience with scaled agile or hybrid delivery models, working closely with technology teams.
• Demonstrated ability to foster a continuous‑improvement culture alongside a joint‑venture delivery model.

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include Company Pension Scheme, Discretionary/Performance based bonus, Private Health Insurance and Colleague Discounts.

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented People, Communications and Sustainability team and unbox your passion at the UK’s best-known retailer in tech.

#LI-Hybrid

Why join us:

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we'll do our best to help.