Job Description

We Dream. We Do. We Deliver.

At Merkle, adentsucompany, we power theexperienceeconomy. Whetherwe’rebuilding the next greatapp, running CRM at scale for global brands, delivering technology architectures that support millions ofusers, or providing world-class data, identity, and insights solutions,it’sall in the name of craftingexperiences that set brands apart from the competition. Backed bydentsu'slegacy of innovation andcreativity originating in Japan,we’vespent over 35 years helping brands build loyalty, drive growth, andconnect meaningfully with their audiences.

We’vebeen named a global “Leader” by top industry analyst firms in categories as wide-ranging as digitaltransformation and commerce, experience design,engineeringand technology integration, digitalmarketing, data science,CRM andloyalty, and customer data management.

Why choose Merkle?

Innovation at Our Core:As part of dentsu’sglobal network, Merkle pushes the boundaries of customerexperience, integrating creativity, technology, and data to drive real-world impact. For over 35 years,we’vebeen innovating to meet the changing needs of our clients.

Global Reach with Local Expertise:With over16,000 employeesacross 30+ countries, and part of a70,000employees’network atdentsu, Merkle blends global insights with a deep understanding of localmarkets to deliver personalized, effective solutions.

Collaborative Culture:At Merkle, your ideas and contributions truly matter.You’lljoin a team that fostersinnovation, collaboration, and creative problem-solving. Together, we work on impactful internationalprojects, making meaningful connections every step of the way.

The Training Specialist is responsible for designing, delivering, and evaluating training programs that enhance employee performance, capability development, and business outcomes. This role partners with capability leaders to identify skill gaps and implement effective learning solutions aligned with organizational goals.

Key Responsibilities:

• Manages training programs, including program design, collaboration with SMEs, enrollment management, and stakeholder management
• Organizes and supervises training courses, suggests enhancements and modifications to improve engagement, learning, and retention
• Conduct training needs assessments in collaboration with capability leaders and HR
• Translate requirements into training courses using effective training methods
• Collaborates in managing the internal training platform, developing, and supervising the production of training materials
• Design and develop e-learning courses for LMS platform
• Facilitates the certification process and follows its development
• Manages and optimizes administrative processes (contracts, platform access, ticketing, support)
• Ensure quality control checks are built into the successful implementation of training plans, deliverables and strategies
• Gathers and aggregates data on the effectiveness of training programs
• Partner with capability leaders to align training initiatives with business strategy
• Monitor industry trends and best practices in learning & development
• Support onboarding programs to ensure smooth employee integration

Qualifications

• Bachelor’s degree in Human Resources, Education, Business, or related field.
• 3–5 years of experience in training, learning & development, or talent development.
• Experience in the IT sector (mandatory).
• Experience with Adobe or Salesforce (mandatory).
• Strong facilitation and presentation skills.
• Experience with LMS platforms and digital learning tools.
• Excellent communication and stakeholder management skills.
• Ability to analyze data and measure training impact.

*Work visa sponsorship is not available.For local documentation (NIF, NISS), please consult Portuguese authorities.

Additional Information

Benefits andperks

🌴25 vacation days

🤝Enjoy 2additionalvolunteering days to support your passion project

💖Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental HealthFirst Aider and EmployeeAssisstanceprogram to support your well-being

🏥Health insurance (also possible for family members)

💻Cutting Edge Technology & Latest IT tools

🏢Software-house environment

⌛Agile and Flexible working hours

🌍Hybrid work system (remote friendly)

✈️Digital nomad policy

🚀Focus on career development

🎓Full access to Dentsu Academy, our global online learning platform

🍻Beers, foosball, and ping-pong! #workhardplayhard

🥐Free breakfast every second Tuesday of the month

🛍️Employee discounts

🎉Team & Company events

💸Referral bonus program

*Atdentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplacefreefrom discrimination and harassment.

#LI-Hybrid #LI-MERKLE

Location:

Lisbon

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent