Job Description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

You will be entrusted with the responsibility of overseeing and driving the performance of the team, ensuring that objectives are met with the highest standards of quality and efficiency. You will serve as a key liaison between the frontline team members and management, facilitating communication, coordinating initiatives, and championing continuous improvement processes.

Be Part of Our Success

• Manage workflow and project delivery schedules to maintain seamless operation and timely execution of tasks.
• Collaborate closely with cross-functional teams across the organisation to support integrated service delivery and innovation.
• Monitor key performance indicators and implement corrective actions to optimise team productivity and service quality.
• Promote a culture of excellence, accountability, and professional growth aligned with the company’s values and strategic objectives.
• Facilitate training sessions for client and support initiatives emanating from team to enhance leadership and technical capabilities within the team.
• Ensure compliance with industry regulations, company policies, and security protocols related to defence and public security services.

Qualities We Value

The ideal candidate should possess strong leadership skills, with proven experience in managing teams within complex and regulated environments such as defence or public security sectors. A strategic thinker with excellent communication abilities and a commitment to fostering an inclusive, collaborative, and high-performance culture is essential.

Excellent organisational skills, attention to detail, and the ability to adapt swiftly to evolving operational demands will be pivotal to success in this role.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.