Job Description

Job Summary

OVERVIEW OF THE ROLE

The Senior TIBCO Streaming Platform Support Specialist will play a crucial role in ensuring the reliability, performance, and scalability of streaming solutions within the client’s life sciences and healthcare ecosystem. This position provides expert-level support for TIBCO Streaming software, directly impacting critical business processes, data-driven decision-making, and real-time application delivery across the organization. The specialist will collaborate with cross-functional teams to resolve complex technical issues, optimize platform usage, and implement best practices that align with organizational goals.

DETAILED RESPONSIBILITIES

• Provide advanced technical support and troubleshooting for TIBCO Streaming Platform, ensuring high availability and optimal performance.
• Monitor, analyze, and proactively resolve incidents related to streaming data applications in production and development environments.
• Lead root cause analysis for major incidents, implement corrective actions, and document solutions for knowledge sharing.
• Collaborate with development, infrastructure, and application teams to design, implement, and upgrade TIBCO streaming solutions.
• Manage platform maintenance, including patching, upgrades, and performance tuning.
• Create and maintain documentation for support procedures, configurations, and platform architecture.
• Mentor junior support engineers and provide technical guidance to enhance team capabilities.
• Ensure compliance with industry regulations and internal security standards within life sciences and healthcare environments.
• Participate in capacity planning, disaster recovery, and business continuity activities related to TIBCO streaming.
• Liaise with TIBCO and other vendors for escalated support cases and product enhancements.

SKILL REQUIREMENTS

• Minimum 6-8 years of hands-on experience with TIBCO Streaming Platform support and administration.
• Deep knowledge of TIBCO Streaming/Live Datastreams architecture and components.
• Proficiency in diagnosing and resolving complex application and platform issues.
• Experience with integration of TIBCO Streaming with other middleware, databases, and enterprise systems.
• Strong understanding of ITIL practices and incident management in regulated environments.
• Familiarity with life sciences and healthcare industry compliance (e.g., HIPAA, FDA, GxP).
• Excellent communication, documentation, and stakeholder management skills.
• Certifications in TIBCO technologies or related streaming platforms (preferred).
• Experience with cloud platforms (AWS, Azure, GCP) and deploying streaming solutions in hybrid environments.
• Knowledge of scripting languages (Python, Shell, PowerShell) for automation and monitoring.
• Exposure to Kafka, Apache Flink, or other real-time data streaming technologies.
• Prior experience in mentoring teams or leading technical projects.

Key Responsibilities

1. To monitor and track tickets/change requests and manage SLAs.
2. To work towards continuous improvement , perform root cause analysis and act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.
3. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations
4. To develop and guide the team members in enhancing their technical capabilities and increasing productivity

Skill Requirements

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Other Requirements

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