Reporting To
:Tours Manager

Purpose of the Role

Key Accountabilities

• 
  Develop and customize high-quality itineraries for
  corporate, leisure, MICE, and specialty groups, ensuring 100% alignment with client objectives and budget.
• 
  Manage end-to-end tour operations, coordinating flights,
  hotels, transfers, excursions, and supplier arrangements to achieve a 98%+ service delivery accuracy
  rate.
• 
  Conduct thorough client needs assessments and propose
  value-driven travel solutions that increase conversion rates by 20–30%.
• 
  Negotiate and secure competitive rates with local and
  international suppliers to optimize margins and reduce operational costs.
• 
  Strengthen client relationships by providing proactive
  communication, rapid issue resolution, and exceptional after-travel support, contributing to high client retention
  scores.
• 
  Coordinate with finance to ensure timely invoicing,
  payment tracking, and reconciliation, maintaining 100% compliance with internal processes.
• 
  Lead, train, and mentor junior consultants to uplift
  service standards, enhance product knowledge, and improve departmental efficiency.
• 
  Conduct destination research and continuously update
  internal databases to ensure ATS Travel remains competitive and current in global travel trends.
• 
  Generate sales reports, forecasts, and performance
  analytics to support strategic decisions and demonstrate measurable outcomes.
• 
  Ensure strict adherence to regulatory requirements,
  company SOPs, and risk-management guidelines for all tours and travel operations.
• 
  Represent ATS Travel at client meetings, presentations,
  and industry events to strengthen brand visibility and drive potential business leads.

Requirements

Academic Qualifications and Experience

• 
  Diploma or Bachelor’s degree in Tourism Management, Travel
  & Hospitality, Business Administration, or a related field.
• 
  Professional certification in IATA/UFTAA, Tour Operations,
  Travel Consultancy, or GDS systems(Amadeus/Galileo/Sabre) is an added advantage.
• 
  5+ years of proven experience in tour operations or travel
  consultancy within a reputable travel agency or tour
• 
  company.
• 
  Demonstrated hands-on experience in group travel
  management, corporate travel, and specialized itineraries (e.g., educational, business, MICE).
• 
  Strong track record of building client relationships,
  handling end-to-end tour logistics, and closing high-value travel packages.
• 
  Practical experience working with global suppliers, DMCs,
  airlines, and hotel partners.
• 
  Proficiency in online booking tools and travel management
  systems.
• 
  Experience supervising or mentoring junior staff is an
  added advantage.

Skills and Competencies

1.
Technical & Industry Skills

• 
  Strong expertise in itinerary design, destination
  knowledge, and global travel trends.
• 
  Solid understanding of tour operations, supplier
  contracting, and group travel logistics.
• 
  Ability to analyze client needs and develop customized,
  value-driven travel solutions.
• 
  Familiarity with travel regulations, documentation
  requirements, and risk management.

2.
Client Relationship & Service Excellence

• 
  Exceptional customer service orientation, with the ability
  to anticipate client needs.
• 
  Strong relationship-building skills with corporate
  clients, partners, and suppliers.
• 
  Ability to manage high-value clients with professionalism,
  diplomacy, and confidence.

3.
Communication & Interpersonal Skills

• 
  Excellent written and verbal communication, including
  proposal writing and presentations.
• 
  Strong negotiation and persuasion skills for securing
  competitive rates and closing sales.
• 
  Confident in handling client meetings and representing ATS
  Travel at a senior level.

4.
Organizational & Operational Competencies

• 
  High level of attention to detail to ensure accuracy in
  bookings and documentation.
• 
  Strong planning and coordination skills for end-to-end
  tour management.
• 
  Ability to manage multiple itineraries and deadlines
  simultaneously under pressure.
• 
  Proven competence in problem-solving and rapid
  decision-making during travel disruptions.

5.
Leadership & Team Contribution

• 
  Ability to mentor, guide, and support junior consultants.
• 
  Strong collaboration skills when working with internal
  teams (sales, finance, operations).
• 
  Proactive mindset in improving processes, introducing new
  ideas, and driving efficiency.

6.
Commercial & Analytical Skills

• 
  Understanding of pricing, costing, and margin
  optimization.
• 
  Ability to analyze booking trends and provide meaningful
  performance insights.
• 
  Business-minded approach to securing repeat clients and
  identifying new opportunities.

7.
Digital & Modern Workplace Skills

• 
  Proficiency in MS Office (Excel, Word, PowerPoint).
• 
  Comfortable with CRM tools, travel systems,
  and digital communication channels