Job Description

Administration -Senior Therapy Coordinator

Build a rewarding career with the balance, support, and progression you deserve at Early Start Australia

When you join Early Start Australia, you’ll be part of a team that’s in it together. A local team that’s right beside you, supported by leaders who know the work. From small shifts to life-changing breakthroughs, you’ll make a positive impact for children, young people, and their families across Australia. And with flexibility and support to thrive, you’ll continue to grow and build a meaningful career, your way.

What you’ll do at our Canberra clinic

• Coordinate and optimise therapist schedules and client appointments

• Respond quickly to changes in availability and update our practice management system

• Conduct onboarding calls with families and support risk assessment processes

• Manage the administration task queue and delegate tasks effectively

• Oversee invoicing and service delivery summaries across NDIS, Medicare, and private funding

• Generate and maintain Therapy Support Plans

• Prepare accurate reports on caseloads, productivity, and client data

• Be the welcoming face of our Canberra clinic

What you’ll bring

• Strong organisational skills and the ability to thrive in a fast‑paced, high‑volume environment

• Confident, empathetic communication with families and clinicians

• Ability to collaborate effectively with therapists, leadership, and external stakeholders

• Proficiency in phone, email, and PMS‑based communication

• Knowledge of the NDIS and experience in a therapy or healthcare setting (highly regarded)

• Required checks: Working with Children Check, National Police Check, NDIS Worker Screening, CPR & First Aid

Who we are

We’re a dedicated and passionate team of allied health professionals helping children and young people aged 0-16 to reach their full potential. Our multidisciplinary teams work closely with families to deliver personalised, evidence-based support across communication, motor, cognitive and social development. We are a registered NDIS provider and our clinics offer therapy under different funding models. As part of the APM Group, we offer the scale and stability of a global organisation, with the feel of a local team.

Early Start Australia places a high priority on the principles of respect, equity and diversity. As an employer of choice, we strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.