Job Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are looking for an experienced, customer-focused Senior Tendering Engineer to join our Internal Sales Department.

In this role, you will respond to customer enquiries by telephone and email, interpret customer requirements and technical information, and support the Tendering Team in delivering accurate, timely and commercially appropriate solutions. You will help maintain a consistently high level of customer service while providing technical support to internal and external stakeholders.

You will work closely with customers, the external sales team and colleagues across the organisation, applying your technical knowledge to the selection of pumps and associated ancillary equipment.

Essential Duties and Responsibilities

• Respond to customer enquiries received by telephone and email.
• Support customers by interpreting their questions, requirements and technical information.
• Develop competence in the selection of pumps and related ancillary equipment.
• Build an in-depth understanding of internal sales processes and procedures.
• Support the Tendering Team in providing accurate and timely responses to customers.
• Work towards agreed departmental KPIs and targets, as prioritised by the Department Manager.
• Maintain accurate records and support the review and improvement of procedures.
• Develop professionally and personally through continuous learning and constructive feedback.
• Collaborate effectively with colleagues across different teams, functions and locations.
• Comply with all applicable health, safety and environmental policies, procedures and standards.

Key Competencies

• A strong willingness and drive to learn.
• Confidence to ask questions and actively listen.
• Good numerical and problem-solving skills.
• Clear and effective communication skills.
• A friendly, approachable and confident manner.
• Strong teamwork and collaboration skills.
• Good organisation and the ability to work to deadlines.
• A continuous improvement mindset.
• The ability to collaborate across team and organisational boundaries.
• A willingness to take ownership and demonstrate accountability.

Skills and Experience

Essential

• Previous experience in a customer service role, handling enquiries and/or complaints.
• Experience of working in a fast-paced environment and supporting customers by telephone and email.
• Strong spoken and written English.
• A professional, polite and customer-focused approach.
• Good organisational and communication skills.

Desirable

• Previous experience within an engineering or technical environment.
• Experience working with engineers or technical teams.
• Experience within the water industry.
• Technical engineering knowledge or experience.
• Experience using SAP S/4HANA or another bespoke business system.
• A degree or equivalent qualification in a STEM discipline: Science, Technology, Engineering or Mathematics.

#LI-Hybrid

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.