Job Description

13 October 2026

(Vacancy)

Senior Teller (B5): Tsumeb

Closing date: 20 October 2026

Job Family

Sales and Services

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries,banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Responsible for withdrawals, deposits and transfers.
• Booking cash in and out from Treasury to Central Cash.
• Balancing of ATMs and monthly reconciliations.
• Balancing of daily cash management.
• Perform enquiries duties as required.
• Provide sales leads and enable cross-selling of products by identifying opportunities, making suggestions, and referring clients to the relevant department.
• Responsible for all client account enquiries.
• Maintain customer account records, including account openings, closures, stop payments, stop orders and main file changes.
• Issue account statements and credit cards.
• Issue and encode bank cards
• Perform daily balancing of working stock.
• Carry out any other duties assigned by the Branch Manager.

Job Responsibilities Continue

• Retention and expansion of client base.
• Ensure client satisfaction through quality service delivery.
• Cross-selling of the Bank’s products and services.
• Maintain good administrative practices.
• Demonstrate good interpersonal and communication skills.
• Utilise computer systems effectively.
• Ensure accuracy and attention to detail in all tasks performed.
• Maintain excellent knowledge of the Bank’s products.

Minimum Requirements

• Diploma or Degree in Finance, Banking, or a related field.
• Minimum of five (5) years’ banking experience, including Teller experience.
• Computer literacy with proficiency in MS Word, MS Excel, and MS PowerPoint.
• Candidate will be required to work on Saturdays.
• Valid Code of Conduct Certificate (not older than six (6) months).

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Branch processes and procedures
• Branch service offerings
• Corporate Governance & Compliance
• Cluster specific operations

Behavioural Competencies

• Building Customer Loyalty
• Applied Learning
• Collaborating
• Communication
• Managing Work
• Stress Tolerance
• Quality Orientation

People Specification

Previously disadvantaged candidates are encouraged to apply.

(Only shortlisted candidates will be contacted).

For any assistance or more info please contact the Nedbank Recruiting Team

+264 81959 2000 Namibia