Job Description

Job Location: Daphne Branch - Daphne, AL 36526
Position Type: Full TimeEducation
Level: High School Diploma/GED
Job Shift: Day
Job Category: Banking

Position Summary:
The Senior Teller plays a vital role in delivering exceptional customer service and supporting branch operations through accurate cash handling and transaction processing. This position includes minor supervisory responsibilities over teller staff, ensuring compliance with banking policies, and promoting a positive, efficient work environment. The Senior Teller serves as a key resource and role model for service excellence and operational integrity.

Essential Duties and Responsibilities:
- Accurately process various banking transactions including deposits, withdrawals, loan payments, and check cashing in compliance with banking regulations.
- Maintain balanced cash drawers, monitor cash levels, and adhere to branch cash limits and security protocols.
- Supervise and guide teller staff, assist with training and coaching to improve team performance and customer service.
- Address customer inquiries, resolve concerns, and manage complex transactions to ensure positive experiences.
- Conduct daily audits, reconcile discrepancies, and escalate unresolved issues to branch management.
- Support branch operations such as vault management, ATM balancing, and opening/closing procedures as needed.
- Promote banking products and services by identifying customer financial needs.
- Ensure teller compliance with bank policies, procedures, and regulatory standards.
- Foster a collaborative, professional environment aligned with the bank’s mission and values.
- Perform other related duties as assigned.

QualificationsKnowledge, Skills & Abilities:
- Strong cash handling and customer service skills with keen attention to detail.
- Effective leadership and team motivation capabilities.
- Knowledge of retail banking operations, teller functions, and regulatory requirements preferred.
- Excellent communication and interpersonal skills, with conflict resolution and coaching abilities.
- Proficient in banking software, teller systems, and standard office applications.
- Strong problem-solving skills and sound judgment.
- Ability to maintain confidentiality and handle sensitive information discreetly.
- Excellent organizational and time management skills in a fast-paced environment.
Competencies:
- Accountability: Accepts limited responsibility for personal work performed; demonstrates limited awareness of performance expectations associated with serving customers and utilizing resources; performs duties and position with guidance.
- Collaboration: Performs routine tasks to assist others; follows specific instructions to complete assignments; cooperates with others to complete routine work; attends team meetings and shares information when asked.
- Customer Service: Participates with co-workers to accomplish work-related duties. Remains courteous when working with others; knows when to elevate customer issues; handles situations involving little or no distress.
- Decision-Making: Demonstrates some ability to exercise good judgment in situations where there are clear and straightforward answers; requires guidance in understanding when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; routinely seeks guidance from others when faced with adversity.
- Organizational Awareness: Demonstrates limited knowledge of the mission and functions of the organization; demonstrates limited knowledge of the organization’s policies, procedures, rules, regulations impacting the organization, and guidelines; understands impact of organizational programs and policies on own function.
- Self-Management: Adheres to goals and deadlines set by supervisor; allocates time to meet goals and complete assigned work by given deadlines; takes on new or additional responsibilities when asked.
Education and

Experience:
- High school diploma or GED required.
- Minimum of 1-2 years of teller or banking experience; or 2-3 years supervisory experience involving cash handling, customer service, and cash management operations such as balancing and reconciling cash drawers and safes.
Physical Requirements:
- Ability to stand for extended periods.
- Ability to lift up to 15 pounds occasionally.