TSMG Holding

Senior Teleoperations Lead

TSMG Holding  •  Milan, IT (Onsite)  •  4 hours ago
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Job Description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

Key Responsibilities

    Team Leadership

  • Lead and coordinate teleoperations teams across multiple shifts
  • Manage daily staffing and operational coverage
  • Support onboarding, training, and mentoring of new operators
  • Promote compliance with safety and operational procedures
  • Operations Management

  • Monitor operational KPIs and productivity metrics
  • Ensure delivery against quality and performance targets
  • Coordinate robot deployment schedules and operational readiness
  • Manage incident escalation and resolution processes
  • Stakeholder Coordination

  • Serve as the primary operational contact for internal and external stakeholders
  • Collaborate with engineering, product, and project management teams
  • Prepare operational reports and performance summaries
  • Support customer-facing robotics programs and deployments

Requirements

    Essential

  • Previous experience leading operational teams
  • Strong communication and organizational skills
  • Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations
  • Ability to work in fast-paced, technology-driven environments
  • Preferred

  • Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
  • Experience managing distributed or shift-based teams
  • Technical background in engineering, operations, or industrial environments

What We Offer

  • Leadership role within a rapidly growing robotics sector
  • Opportunity to help scale next-generation robotics deployments
  • International projects and client exposure
  • Career growth opportunities across robotics and AI operations
  • Collaborative environment working alongside engineering and product teams
TSMG Holding

About TSMG Holding

TSMG is your expert data collection partner with a presence across Europe and North America.

Our mission is to empower tech companies with seamless data collection, fueled by our relentless pursuit of excellence.

• We handle complex data collecting projects.

• Our team supports Fortune 500 companies with all aspects of data collecting projects – from recruiting to logistics and beyond.

• We gather vast volumes of relevant, accurate, and diverse datasets to fuel the intelligence of your AI systems.

• We find and manage powerhouse teams and give them the tools to get things done.

Give us the low-down on your project and we'll craft a seamless solution together.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Warszawa, PL
Year Founded
2018
Website
tsmg.io
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