TSMG Holding

Senior Teleoperations Lead

TSMG Holding  •  Milpitas, CA (Onsite)  •  4 hours ago
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Job Description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission-critical programs.

This position offers the opportunity to play a key role in scaling next-generation robotics deployments while helping shape operational processes, performance standards, and workforce development across multiple locations and projects.

Responsibilities

  • Supervise teleoperation teams across multiple shifts
  • Coordinate robot operations and deployment schedules
  • Monitor operational KPIs and productivity
  • Ensure compliance with safety and quality standards
  • Escalate technical issues and coordinate resolution
  • Train and mentor new teleoperators
  • Support customer-facing robotics deployments
  • Produce operational reports and performance summaries

Requirements

  • Previous experience in teleoperations, robotics operations, AV operations, drone operations, fleet management, or control-room environments
  • Experience leading operational teams
  • Strong troubleshooting and decision-making skills
  • Excellent communication and reporting abilities
TSMG Holding

About TSMG Holding

TSMG is your expert data collection partner with a presence across Europe and North America.

Our mission is to empower tech companies with seamless data collection, fueled by our relentless pursuit of excellence.

• We handle complex data collecting projects.

• Our team supports Fortune 500 companies with all aspects of data collecting projects – from recruiting to logistics and beyond.

• We gather vast volumes of relevant, accurate, and diverse datasets to fuel the intelligence of your AI systems.

• We find and manage powerhouse teams and give them the tools to get things done.

Give us the low-down on your project and we'll craft a seamless solution together.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Warszawa, PL
Year Founded
2018
Website
tsmg.io
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