Job Description

Summary:

Support Telecom team in all aspects of wireless signaling from product/systems development to management of provisioning, service and vendor billing.

Duties and Responsibilities:

• Vendor Management: Works as liaison between business and vendors.
• Invoice Validation: Analyzes vendor invoicing and validates accuracy of billed services vs contracted rates.
• Financial & Data Analytics: Write SQL queries in Google BigQuery to aggregate usage data across disparate carriers; reconcile monthly billing details against active signaling records to identify ghost lines and rate discrepancies.
• API & Provisioning Troubleshooting: Investigate signaling failures, provisioning delays, and API sync errors between internal central-station software (MASterMind), billing engines, and carrier network endpoints.
• Fleet & Pool Monitoring: Monitor active cellular IoT fleets across carrier CMPs (e.g., Cisco Jasper, ThingSpace); identify rogue data spikes, runaway signaling, non-communicating devices, and execute mid-cycle tier adjustments to eliminate pooling overages.
• SIM Lifecycle Management: Oversee state transitions (Inventory, Test/Ready, Active, Suspended, Retired) across multi-carrier ecosystems to ensure devices are only billed when deployed in the field.
• Product & Hardware Collaboration: Partner with Product Management and Hardware Engineering to define data usage baselines, FOTA (firmware-over-the-air) data impacts, and SIM form-factor/profile selection (eSIM/eUICC, standard micro/nano SIMs).
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge:

• Knowledge of Signaling Technologies in general and Wireless Signaling in particular.
• Working knowledge of cellular network architecture and VPN infrastructure.
• Comprehensive understanding of data structure is required to effectively query data to produce accurate relevant report data.
• SQL, Google Big Query and Google Cloud Storage or similar skillset for database queries to support business decisions.
• Strong knowledge of and a proficiency in using carrier Connectivity Management Platforms (Cisco Jasper / Control Center, Vodafone GDSP, Verizon ThingSpace, AT&T Premier IoT) and technical standards (eSIM/eUICC, Cat-M1, NB-IoT, private APNs, static IPs).
• Working knowledge of ADT implementations and staying current with IoT industry trends.
• Knowledge of and a proficiency in using Microsoft Office applications for reports and presentations (Excel, Word, Access, Powerpoint, Outlook, CoPilot and other AI applications), and Internet.
• Access and operate across a variety of vendors/partners web portals/applications.

Skills:

• Excellent communication and listening skills.
• Excellent cooperative, customer service, and interpersonal skills.
• Must possess good decision-making skills, be very organized and detail oriented.

Abilities:

• Position requires employee to be self-motivated and can work independently.
• Ability to respond effectively to the most sensitive inquiries.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to effectively use AI applications to analyze large data sets, detect anomalies and conduct data verification to investigate disparities in the data and validate the results.
• Ability to use discretion and problem analysis.
• Ability to meet deadlines, produce reports on schedule, etc.
• Ability to work effectively with others at all organizational levels.
• Ability and willingness to make key contributions to the growth of the business.
• Ability to effectively present information to top management.
• Ability to apply formulas to calculate amounts such as discounts and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
• Ability to concentrate on a task over time without being distracted.
• Ability to understand business environment and understand how area of control fits in.

Minimum Qualifications:

• Education: High School Diploma or General Education Degree (GED).
• Experience: Minimum 4–6 years of experience managing cellular wireless or IoT connectivity at scale, preferably within alarm, telematics, or remote sensing industries.
• Platform Proficiency: Direct, hands-on experience using Carrier IoT Management Platforms (e.g., Cisco IoT Control Center/Jasper, Verizon ThingSpace, AT&T IoT) alongside central station software (MASterMind experience strongly preferred).
• Technical Acumen: Demonstrated understanding of cellular network architecture (APNs, IP addressing, Cat-M, LTE, roaming profiles) and SIM provisioning states.
• Data Skills: Proven ability to build complex queries using SQL / Google BigQuery and advanced Excel modeling (pivot tables, power query, vlookups) to reconcile massive device-level detail records (CDRs).

Certificates, Licenses, Registrations:

• Licensure as required by AHJ (ex: Commonwealth of MA, Security Systems Certificate of Clearance).
• Industry certifications would be a plus.