We’re one of Canada’s largest pension investors, with CAD$299.7 billion of net assets as of March 31, 2025.
We invest funds for the pension plans of the federal public service, the Canadian Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, PSP Investments has its principal business office in Montréal and offices in New York, London and Hong Kong.
Capturing and leading complex global investments requires us to work as one to seize valuable opportunities, in close collaboration with some of the world’s top companies. At PSP Investments, you’ll join a team of motivated and engaged professionals, dedicated to propelling our organization further than ever before.
The GenAI & Digital Workplace team, part of Technology, Data and Operations (TDO), builds andoperatesthe enterprise AI and collaboration platforms that PSP’s investment and corporate teams rely on every day. Under the Catalyst AI Initiative, the team manages a multi-platform environment spanning Microsoft 365 and Copilot, Power Platform, ChatGPT Enterprise, Claude for Work, and emerging AI services — with a strong emphasis on governance, information security, and responsible adoption. TheSeniorTechnology Specialist is the operational backbone of this ecosystem: the person who keeps the platforms running, the configurations correct, the users supported, and the compliance data flowing.
TheSeniorTechnology Specialist administers and supportsPSP’sGenAI andDigitalWorkplace platforms(includingbut not limited toMicrosoft 365/Copilot, Power Platform, ChatGPT Enterprise, and Claude for Work)to ensure theiravailability, security, andcompliancewith enterprisegovernancestandards
As aSeniorTechnologySpecialist, GenAI and Digital Workplaceyou’ll
Provide guidance and support the maintenance of GenAI and Digital Workplace platforms (Microsoft 365/Copilot, Power Platform, ChatGPT Enterprise, Claude for Work), including complex troubleshooting, incident response, patching, and upgrades; propose and implement operational enhancements (automation, scripts, workflows, configuration changes) to reduce recurring incidents and improve day-to-day administration of the ecosystem.
Ensure platforms and operational processes comply with PSP governance requirements by maintaining operational documentation (runbooks, procedures, data-flow records), operating compliance and observability pipelines (e.g., log delivery to Microsoft Sentinel, Purview integrations, Defender for Cloud Apps policies), and monitoring platform changes and trends to recommend improvements that enhance service quality and audit readiness.
Oversee the implementation and management of security policies, procedures, and controls (identity, RBAC, conditional access, data protections, monitoring) to prevent unauthorized access or misuse of AI-enabled tools and to meet enterprise security and compliance requirements — including SharePoint and OneDrive configurations that underpin Copilot and enterprise search, ensuring appropriate access, classification, retention, and content lifecycle practices.
Manage user lifecycle and access operations across platforms (licenses/seats, onboarding/offboarding, access provisioning, usage monitoring) to support capacity planning, cost management, andappropriate entitlementgovernance.
Coordinate vendor and internal escalations (Microsoft, OpenAI, Anthropic; InfoSec; Enterprise Architecture), track defects and feature gaps to resolution, and implement compensating controls whenrequired
Manage a delivery backlog of operational improvements and platform requests by scoping, prioritizing, ordering, and overseeing work to ensure maximum value is delivered iteratively as PSP's AI platform portfolio evolves.
Provide support and enablement to end users by triaging issues,maintainingknowledgeofarticles, and driving self-service adoption to improve time-to-resolution and user experience.
Bachelor'sdegree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
2to5years of relevant experience,including experience with Microsoft 365 technologies.
Hands-on experience administering Microsoft 365 tenants, including Entra ID (Azure AD), conditional access policies, and role-based access controls
Familiarity with PowerShell or equivalent scripting for automation of administrative and reporting tasks
Experience with or strong aptitude for working with REST APIs, webhook integrations, and cloud middleware services (e.g., Azure Functions)
Understanding of information security principles: access controls, audit logging, data classification, and compliance monitoring
Experience with AI/ML platforms in an enterprise setting (OpenAI, Anthropic, Microsoft Copilot, or similar)
Familiarity with Microsoft Sentinel, Purview, or Defender for Cloud Apps
Power Platform experience (Power Automate, Dataverse, Power Apps)
Exposure to IT governance, risk, or compliance frameworks in a financial services or regulated industry environment
Bilingualism: English and French*Frequent interactions in English with PSP employees based in our offices in Hong Kong, London and New York, and interactions in French with employees in our local offices in Montreal and Ottawa.
We offer a tailored employee experience and competitive total rewards and benefits package* designed to attract and retain global diverse talent, reward performance, and reinforce business strategies and priorities. Beyond salary and incentive pay eligibility, you have access to:
Investment in career development
Comprehensive group insurance plans
Competitive pension plans
Unlimited access to virtual healthcare services and wellness programs
Gender-inclusive paid family leave policy up to 26 weeks for primary caregivers, 5 weeks for secondary caregivers
A personalized family-building support, from pre-pregnancy to menopause, with available financial assistance
Vacation days available on day one with additional days on milestone service anniversaries, and summer Friday afternoons off
A hybrid work model with a mix of in-office and remote days
*Benefits package may vary based on your employee type.
At PSP Investments, we aim to provide a workplace where everyone feels valued, safe, respected and empowered to grow. As part of this leadership commitment, we strongly encourage applications from all qualified applicants and strive to offer an inclusive and accessible candidate experience. If you require any accommodation for any part of the recruitment process, please let us know.
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The Public Sector Pension Investment Board (PSP Investments) is one of Canada's largest pension investors with $299.7 billion of net assets as of March 31, 2025. It manages a diversified global portfolio composed of investments in public financial markets, private equity, real estate, infrastructure, natural resources and private debt. Established in 1999, PSP Investments manages net contributions to the pension funds of the federal Public Service, the Canadian Forces, the Royal Canadian Mounted Police and the Reserve Force. Headquartered in Ottawa, PSP Investments has its principal business office in Montréal and offices in New York, London and Hong Kong. For more information, visit investpsp.com or follow us on LinkedIn.
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