We are looking for a SeniorTechnology Operations Analystto join our L3 Prod Support in Noida We are looking for someone who has experience in247 customer support model. You should have knowledge on Java / Tomcat based Application structures since we aresupporting forthe Application issues reported by customers. We would love to speak with you if you have skills inLinux, AWS, SQL, Monitoringtools& DevOps(Jenkins) tools.

About you - Skills & Experience

• Computer Science related bachelor’s degree or equivalent experience.

• Minimum 5 years of equivalent experience, including a familiarity with Linux systems fundamentals, AWS Services, networking, and database technologies.

• Strong experienceonTicket & Monitoring tools onServiceNow, Salesforce, PagerDuty, Datadog. 

• Strong experience in Windows and Linux

• experience in AWS platform (Services EC2, ELB, ASG, VPC, Route53,)

• Must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts

• Strong customer service mindset.

It would be great if you have

• ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications.

• Knowledge of SQL and Data management process

• Experience creating andmaintainingdocumentation in Confluence and other relevant tools (PowerBi, PPT).

• Basic knowledge of NOC/SOC

What would you be doing in the role

• Actively analysethe stability and performance of Java / Tomcat based Applications in private data centres
• Build and administer Linux and Windows VMs at large scale on KVM and VMWare hypervisors
• Support deployment and configuration of AWS-hosted CloudFormation-managed application stacks

• Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution
• Escalateevents as required by the documented procedures with the proper level of urgency and follow-through.

• Responsibility for the external customer-reported issues through Salesforce.

• Work with L2 DevOps and Dev teams to coordinatenextactions.

• Design and perform standard systems and network troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues

• Applyapplicationsspecific updates and fixes.

• Work closely with an existing team of skilled operation engineers.

It would be great if you have

• ITIL V3/V4 Foundation Certification, Public and Private Cloud Certifications.

• Knowledge in SQL and Data management process

• Experience creating andmaintainingdocumentation in Confluence and other relevant tools (PowerBi, PPT).

• Basic knowledge of NOC/SOC

About the Team-

You’ll join Innovative CloudOps, supporting customer hosting for Sierra and Polaris ILSes (Integrated Library Software). We provide hosting for public and academic libraries' inventory-tracking and loans software, as well as ensuring book search tools like Vega Discover are 100% available in a cost-effective way.

Hours of Work  

• Fulltime

• 45hrsweek

• Occasional on-call support (evenings and weekends)