Job Description

Senior Technology Business Analyst

• Join Hospitality and Racing a division within the Department of Creative Industries, Tourism, Hospitality and Sport  
• Clerk Grade 9/10 with a salary range of $ 133348- $146965 per annum plus superannuation
• Temporary up to 2 years role based in Sydney, NSW

Help shape the future of gambling reform through technology, innovation and meaningful public impact.

We are seeking a highly skilled Senior Technology Business Analyst to join the NSWSER Program Team, playing a pivotal role in delivering one of NSW's most significant gambling reform initiatives.

About the Role

Working exclusively on the implementation of the NSWSER System, you will act as the critical link between policy, regulatory operations, technology delivery teams and external vendors. You will translate complex business, legislative and regulatory requirements into clear, actionable technical specifications that support the successful delivery of technology solutions.

This is a hands-on role for an experienced technology-focused Business Analyst who enjoys working across the full project lifecycle.

You will facilitate requirements discussions, analyse system integrations and data flows, support solution design activities, and lead testing and validation processes to ensure solutions meet both business and technical objectives.

You will collaborate closely with subject matter experts, architects, developers and vendors while maintaining end-to-end traceability from requirements through to solution delivery, testing and implementation.

While vendors will produce much of the project documentation, you will play a key role in reviewing, validating and assuring the quality and completeness of deliverables.

This is a unique opportunity to contribute to a high-profile government reform program where your work will directly influence the successful delivery of complex technology outcomes that benefit the people of New South Wales

About You

You are an experienced Technology Business Analyst with a proven track record delivering IT projects in complex environments. You have strong analytical skills, exceptional attention to detail, and the ability to translate business and functional requirements into clear technical specifications.

You bring experience working with system integrations, APIs, data flows and testing across the full project lifecycle. Confident engaging with both business and technical stakeholders, you can facilitate discussions, challenge assumptions, and ensure solutions are delivered to a high standard.

You'll stand out if you have:

• Experience as a Technology Business Analyst in complex IT projects.
• Strong requirements gathering, process modelling and documentation skills.
• Experience with systems integration, APIs and data flows.
• Knowledge of Agile and Waterfall delivery methodologies.
• Hands-on experience with system, integration and user acceptance testing.
• Exposure to AWS or Cloud-based technologies.

If you're passionate about solving complex problems and delivering technology outcomes that make a real difference, we'd love to hear from you.

To learn more about the role, please click here to download the role description.

How to apply

Your application must include a cover letter (maximum 1 page) and an up-to-date resume (maximum 5 pages) that details your capabilities and experience in relation to the above role.

Closing Date:25 October 2026[11.59 PM] (usually for two weeks)

Contact: Prasad Giribalan @ Prasad.Giribalan@liquorandgaming.nsw.gov.au

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

• Create social and economic opportunities for the state
• Support the creation of jobs across the creative, visitor and night-time economies
• Prioritise First Nations artists, stories and culture
• Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all 
• Drive visitation through events, campaigns and visitor experience development 
• Activate our night-time and creative economies to unlock unique precincts and community spaces
• Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
• Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.

At DCITHS, we welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment to be made during the recruitment process or have an enquiry about the support provided, please contact Kalashree Wakhare Talent Acquisition Partner at kalashree.wakhare@dciths.nsw.gov.au or on 02 9240 8532

For more information on reasonable adjustments and types of alternate formats available through the recruitment process you can visit ‘Adjustments for Individual needs’ at I work for NSW.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.