Collaborate with the Client Services Team to schedule and dispatch to customer sites for break/fix requests, preventative maintenance as well as small move, add, and change (MAC) work. Responsible for documentation & reporting of findings & solutions for each service job performed. Strong communication skills & discipline, internally and externally, are necessary to be successful at providing an excellent customer experience. Collaboration with the Client Services Team is vital and critical to the success of this position.

Responsibilities:

• Review service ticket requirements and plan how to perform it
• Coordinate equipment & company vehicle resources as required to effectively manage service tickets
• Review, modify and red line job documentation for assigned tickets when applicable
• Perform service work in a professional manner and in accordance with company established best practices
• Maintain a professional appearance and attitude
• Maintain a clean and orderly jobsite
• Adhere to all applicable safety rules and regulations
• Review materials options and verify count accuracy
• Facilitate the delivery of staged materials to the jobsite
• Communicate & coordinate with the Client Services Team regarding schedule, open items, & job status
• Communicate with the Client Services Team on the needed job components and materials
• Commissioning of trade specific systems including, but not limited to:
• Device & cable testing
• System functionality testing
• System settings/configurations
• Firmware updates
• User acceptance testing
• System documentation
• Occasional light travel may be required
• This position requires on-call shift work
• Work at required heights utilizing ladders, scaffolding, lifts, or other.
• Work in confined spaces as necessary.

Required Qualifications:

• Minimum; 5 - 6 years of work experience as a Service Technician with a security integrator with manufacturer certifications
• Industry experiences working with access control, intrusion and CCTV (Genetec, Software House, Avigilon, Milestone)
• Must carry a current Lenel OnGaurd Certification
• Valid US driver's license with acceptable record
• Ability to pass pre-employment screening
• On call shift work required

Preferred Qualifications:

• Video Surveillance: Avigilon, Hanwha, Exacq, Honeywell, Bosch, Axis
• Access Control: LenelS2, AMAG, Honeywell, Open Path, Lenel, RS2, Hirsch
• Intrusion: DMP, Honeywell, Bosch
• Intercom: Aiphone, Viking
• Work experience in the financial market of banks
• Engineering or estimating skills
• Knowledge of how to program systems

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• While performing the duties of this job, the employee is regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop. The employee is regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus. The use of power tools will be required to effectively perform this position. The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• While performing the duties of this job, the employee will be exposed to outdoor weather conditions, work on job sites, may be required to travel to and from job site locations, may work in a typical office environment, and is occasionally exposed to construction equipment. The noise level in the work environment is usually moderate. Confined space entry may be required. High work may be required.