Job Description

REQ13787 Senior Technician, Property Services (Open)

Provide customer services and technical supports in one or more of the operational areas. Handle guest and employees’ inquiries in a courteous and efficient manner. Report complaints or problems if no immediate solutions can be found. Assist in maintaining a high level of safety and security for guests and within the property.

PRIMARY RESPONSIBILITIES:

• Carry out guestroom servicing/maintenance works according to the established schedule and high quality of finishing work
• Operate assigned machines/ equipment or 'Primary Plant' as to provide continuous and consistent utilities required for operations
• Handle the verification, storage and utilization of all fuel deliveries to the premises as per the established policy and procedures
• Immediately report to superiors for difficulties encountered in completing jobs
• Maintain and ensure all tools and equipment are in good order at all times
• Assist in maintaining an effective quality, safety and environmental compliance program
• Conduct adequate control of all hazardous substances, flammable materials, explosive, electrical, noises, radiation and manual handling risks
• Assure buildings and quality corrective action systems are maintained in a safe, clean and operationally effective condition
• Ensure an adequate provision of first-aid and welfare facilities are provided at all designated locations
• Project himself with his staffs as an efficient and professional member of the Property Services and Maintenance team
• Project good grooming standards when dealing with customers
• Adhere to all company policies and procedures
• Report accidents, injuries and unsafe work conditions to superiors and relevant departments
• Perform other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

QUALIFICATIONS:

Experience:

2 - 3 years working experience in a hotel or in a similar capacity

Education:

• Secondary school certificate in Electrical, Building Services, Mechanical or other rated discipline, or equivalent professional training is preferred
• Candidates without any trade certificates but with solid experience will also be considered

Skills/Competencies:

• Able to read and communicate in
• Good technical knowledge of various central plant, E&M systems and equipment
• Holding of valid Macau Construction Industry Safety Card is an advantage
• Hand-on and possess good problem solving skills and attending to details
• Perform other duties as and when required very last minute and at time of emergency
• Independent and able to work with minimal supervision
• Frequently/Occasional ascending or descending ladders and/or ramps and ability to work in high rise site
• Ability to work under pressure and meet deadlines
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
• Ability to work on overtime when needed
• Good health, physically fit and excellence in personal grooming and presentation