Job Description

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay for this position is $28.00- $30.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Job Purpose/Overview

The Senior Technician: Instrument Service is responsible for advanced troubleshooting, repair, calibration, quality assurance, and preventive maintenance of Antech laboratory instrumentation. This role serves as a senior-level technical expert within the department, mentoring junior technicians, supporting workflow optimization, and collaborating cross-functionally to ensure service quality, regulatory compliance, and customer satisfaction.

This position requires strong technical expertise, leadership capability, and the ability to maintain high standards in a fast-paced service environment.

Essential Duties and Responsibilities

Maintenance & Repair (70%)

• Perform all Service Technician I/II level responsibilities, including diagnosing, troubleshooting, repairing, calibrating, performing preventive maintenance, and conducting quality assurance checks on all Antech instrumentation.

• Service hematology, chemistry, blood gas, electrolyte analyzers, infusion pumps, laboratory support systems, and related products.

• Demonstrate advanced understanding of theory of operation and underlying physiological principles of laboratory instrumentation.

• Lead complex or escalated troubleshooting cases and serve as an internal escalation resource.

• Ensure all repairs meet operational performance standards, quality system requirements, and regulatory specifications.

• Perform service and validation on internal instruments (production, rework, field returns, etc.).

• Maintain and validate exchange instrumentation quality compliance.

• Meet or exceed established service turnaround expectations, including 24-hour turnaround on assigned customer units when applicable.

• Identify recurring technical issues and recommend corrective or preventive actions.

Technical Training & Mentorship (10%)

• Mentor and train Service Technician I.

• Support onboarding and technical skill development.

• Share technical knowledge and best practices to elevate team performance.

Workflow & Operational Support (5%)

• Partner with the Service Supervisor to optimize workflow, queue prioritization, and turnaround efficiency.

• Collaborate with the Tier IV Engineer on technical development initiatives and special projects.

• Contribute to development and improvement of repair protocols, procedures, and best practices.

• Monitor exchange and loaner instrument pools to ensure adequate inventory levels.

• Participate in continuous improvement initiatives to enhance department performance.

Technical Support & Customer Communication (5%)

• Serve as a subject matter expert for internal teams on escalated technical issues.

• Provide high-level technical guidance to internal stakeholders and customer-facing teams.

• Communicate professionally with customers regarding service status, repair findings, and technical recommendations.

• Remain current on product updates, software changes, and technical modifications and understand their operational impact.

Documentation & Quality Systems (5%)

• Prepare accurate, timely, and complete service documentation for all serviced instruments.

• Maintain compliance with Quality System Regulations and internal quality standards.

• Assist in developing and maintaining Standard Operating Procedures (SOPs), repair protocols, and service documentation.

Other Duties (5%)

• Perform additional duties, quality control studies, and special projects as assigned.

Education and Experience

• Associate’s degree in Electronics or related technical field; Bachelor’s degree preferred. Equivalent combination of education and relevant experience will be considered.

• Certified Biomedical Equipment Technician (CBET), or equivalent experience.

• Minimum of 7 years of experience in electronics, biomedical engineering, veterinary laboratory instrumentation, medical technology, or related equipment repair.

• Strong working knowledge of clinical chemistry, immunochemistry, and hematology principles preferred.

• Network proficient with working knowledge of system connectivity and troubleshooting.

Knowledge, Skills, and Abilities

• Advanced troubleshooting skills in electronics, mechanical systems, and fluidics.

• Proficiency using diagnostic tools such as digital voltmeters, manometers, and temperature monitoring devices.

• Ability to interpret electronic schematics, fluidic diagrams, and technical service manuals.

• Demonstrated ability to perform root cause analysis and implement corrective actions.

• Strong organizational skills with attention to detail and accuracy.

• Excellent written and verbal communication skills.

• Ability to prioritize and manage multiple tasks in a deadline driven environment.

• Proficiency with Microsoft Office and standard business software systems.

• Ability to work independently while contributing positively to a team environment.

• Commitment to Antech’s mission, values, and customer service standards.

Working Conditions

Theassociateis regularly required toapply manual dexterity, including hand/wrist flexibility, for computer keyboardingTheassociatefrequentlyis required tosit for extended periods of time, stand, walk, and reach with hands and armsTheassociateisfrequentlyrequired to hear and speakin order touse the telephone, makepresentationsand communicate with people in an office environmentTheassociateis occasionally required tosit and stoop, bend, kneel, or crouchTheassociatemust occasionally lift and/or move up to 15 pounds.

Theassociatewill primarily work in a typical office environment includinguseof cubicles,computersand overhead lighting. Temperature extremes will be minimal to nonexistentThe noise level in the work environment is usually moderateTheassociatewillbe requiredto use a computer, spreadsheets,data basemanagement, email, and the InternetTheassociateisfrequentlyrequired to use a calculator; fax, copy machine, and phone systemTheassociatemust occasionally use media equipment such as an overhead projector, PowerPoint,and Microsoft Teams

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Benefits eligiblity is based on employment status.

• Paid Time Off & Holidays

• Medical, Dental, Vision (Multiple Plans Available)

• Basic Life (Company Paid) & Supplemental Life

• Short and Long Term Disability (Company Paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.