Would you like to join the leading international intergovernmental organization?
We are seeking a skilled Senior Technician to join our 24/7 shift operations team. In this role, you will be responsible for real-time monitoring, event detection, and Level 1 technical support across critical CIS (Communications Information Systems) infrastructure. You will act as a key responder to incidents, ensuring timely escalation, coordination, and resolution in a high-availability operational environment.
Responsibilities:
Be a part of a 24/7 shift system responsible for Real-Time Monitoring and Event Detection.
Reactive Event Handling.
Incident Coordination and Escalation.
Level 1 Technical Support through the use of command line and engineering tools.
Essential Qualifications & Experience:
ITIL knowledge (Incident and Problem Management)
CIS communications engineering expertise
Experience with monitoring tools including Zabbix, Spectrum, Truesight, NGenius, and Performance Centre
Ability to provide Level 1 technical support using command line and engineering tools
Good communication skills
If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.
WLG is here to challenge. To reshape. To change the game.
Our purpose? To facilitate a match made in heaven in the IT industry. Because, with us, you’re more than a number on a spreadsheet.
You’re one of us.
And you’re on a quest to better your experience in the workplace.
For employers, our team of ex-IT specialists and HR professionals can sniff out talent from across the ocean. Combine a bloodline full of talent with drive to strengthen and grow as employees, and we’ll find you the ideal
candidate that’ll last.
For IT specialists who are ready for their next adventure; searching for opportunities, we’re here to make it happen. We use state-of-the-art technology to take away any confusion and show you exactly who you are as a specialist. The more you understand yourself, the more we can pinpoint an IT role that fulfills, stretches and challenges, and allows substantial growth.
