Would you like to join the leading international intergovernmental organization?
We are looking for a Senior Technician to join the 24/7 shift team responsible for real-time monitoring and event detection across NATO's communications and information systems.
Responsibilities:
Continuously monitor systems and networks for events, anomalies, and performance issues using enterprise monitoring tools
Identify and classify events based on severity, impact, and urgency
Respond to events in real-time, following established procedures and playbooks
Coordinate incident response activities, ensuring the right teams are engaged at the right time
Escalate incidents to Level 2/3 support teams when required, following defined escalation paths
Provide initial troubleshooting and support using command-line interfaces and engineering tools
Log all events, incidents, and actions taken in the appropriate systems
Provide clear and comprehensive handover reports to incoming shifts
Essential Qualifications & Experience:
Understanding of ITIL disciplines, particularly Incident Management and Problem Management
Understanding of event monitoring principles and practices
Expertise in communications and information systems engineering
Working knowledge of enterprise monitoring tools such as: Zabbix, Spectrum, Truesight, NGenius, Performance Centre
Ability to use command-line interfaces for troubleshooting and investigation
Experience providing Level 1 (or higher) technical support in an enterprise environment
If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.
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